University of Washington
Lesson | Business English Skills: How to Navigate Tone, Formality, and Directness in Emails
University of Washington

Lesson | Business English Skills: How to Navigate Tone, Formality, and Directness in Emails

Taught in English

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Gain insight into a topic and learn the fundamentals

Richard Moore

Instructor: Richard Moore


(186 reviews)

Intermediate level
Some related experience required
1 hour to complete
Flexible schedule
Learn at your own pace

Details to know


3 quizzes

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There is 1 module in this course

This lesson is part of a full course, Business English Networking. Take this lesson to get a short tutorial on the learning objectives covered. To dive deeper into this topic, take the full course. By the end of this lesson, you will be able to: (1) Distinguish between formal and informal language; (2) Distinguish between direct and indirect language; and (3) Choose the appropriate tone based on your relationship with your recipient, the context, and request.

What's included

4 videos2 readings3 quizzes


Instructor ratings
4.5 (59 ratings)
Richard Moore
University of Washington
8 Courses431,474 learners

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