The workplace is more diverse than ever before. As the world population grows and our connectivity increases, it is common to work alongside colleagues from different generations, life experiences, cultures, genders, orientations, and religions. The increased diversity coupled with the shift toward remote and hybrid work environments means it's more critical than ever to develop appropriate communication strategies and practices. This course will teach you to identify and adapt your own communication style to not only increase team productivity, but also build bridges with colleagues from all backgrounds.
This course is part of the Career Success Specialization
About this Course
What you will learn
Differentiate between the five working generations and their communication preferences
Identify the communication benefits of different work environments, such as in-person, virtual, or hybrid
Discuss effective techniques for communicating with a diverse workforce
Implement a flexing communication strategy to better communicate with one’s workplace team
Skills you will gain
- Business Communication
- Communications Management
Syllabus - What you will learn from this course
Your Communication Preferences
Managing Communication Change Drivers
- 5 stars64.77%
- 4 stars23.14%
- 3 stars7.66%
- 2 stars2.60%
- 1 star1.81%
TOP REVIEWS FROM COMMUNICATION IN THE 21ST CENTURY WORKPLACE
More interviews were few real-life scenarios are discussed will be useful. Patricia is one of the most expressive tutors on Coursera and her energy & enthusiasm is infectious.
Its an excellent course for understanding communication skills across hierarchy, intra departmental and outside department as well. Also it helps in understanding dealing with clients and executives.
Good course. COuld use some more concise wording and better definitions of terms such as "buying habits" and flexing communication. Some parts are just a bit confusing for no reason.
Useful course for middle and senior managers. Helps with different perspectives and practical tips to be more effective at this. Highly recommended. Thanks!
About the Career Success Specialization
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