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Learner Reviews & Feedback for Mediation and Conflict Resolution by ESSEC Business School

195 ratings
46 reviews

About the Course

Mediation is a crucial means to reaching peaceful and agreed solutions in today’s world – on an international, political, industrial, peace-keeping or social level. With the course you will be able to choose and lead a mediation process. You will gain a deeper understanding of workplace and international conflict resolution. Fundamentals of Negotiation are required to complete this MOOC. You can acquire them through our MOOC "Negotiation Fundamentals". After this course, you will be able to: Define what a mediation is and choose when to use it; List different types of mediation; Identify typical challenges and difficulties that most mediators face; Choose the adequate strategies within a repertoire of options; Identify the do’s and don’ts in mediation. This MOOC offers video lectures from leading experts, interactive questions, case studies, practice and graded quizzes. Designed as a logical follow on from the suite of ESSEC IRENE online courses in negotiation, this course about mediation and conflict resolution teaches a whole set of additional skills and approaches. Developed by one of Europe’s leading institutes of research and education in negotiation and mediation, ESSEC IRENE, this course provides you with a meaningful and effective bouquet of practical cases, tools, approaches and skills to put your mediation into high-impact practice....

Top reviews


Jul 17, 2020

I learned a great deal about what things I was during incorrectly. I am so glad I took this class,


Apr 01, 2020

Very interesting course with content that is helpful & relevant for the professional environment.

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26 - 44 of 44 Reviews for Mediation and Conflict Resolution

By Camilla

Jun 19, 2020

I thoroughly enjoyed this course.

By adarsh k

Oct 06, 2020


By Anna P

Sep 09, 2019

very interesting course

By Rajesh G

Jun 22, 2018

It was nice and lucid.

By Winston A W

Aug 08, 2020

Excellent, thank you.

By José L M F

Oct 24, 2020

Wonderful course !!

By Zabre W

May 08, 2020

Très exceptionnel.

By Mr. G K

Jul 10, 2020

Very well done.

By Sophia M

Jun 04, 2020

Great Course

By Tatiana G D

May 09, 2020


By santisteban h

Mar 28, 2019

Exellent !


May 29, 2020


By Mona A A

Aug 27, 2020


By Sabah F

Jun 06, 2020

Colson is a fantastic instructor, Maila is an exciting narrative teller, the course is well organized, and everything is fine. The only problem, in my opinion, is one of the instructors, Alan Jenkinson. He insists on using complicated words, long sentences, and all the time starts with the phrase "GOOD MORNING" without notice to that all people do not watch the video in the morning. He repeatedly swallows spit with a lot of noise, which was a distractor. I really disliked that guy's habits in the course.

By Nandu A S

Jun 10, 2020

It is very helpful. But it demands a bit of prior knowledge so I advice to take this course after doing a foundation course on negotiation

By David R

May 20, 2020

Great value course. Very useful and interesting, particularlly within the specialty program

By Daraya H H

Oct 23, 2020

make the video more interesting

By Ronald M

Jul 06, 2020

This course is more of a survey course than the others, especially the international mediation module. I didn't feel like my peers took care to review my submissions and I think I could have benefitted from serious feedback.

By Shrey M

Jun 14, 2020

Alan Jenkins' videos are not up to the mark !