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Learner Reviews & Feedback for Conflict Resolution Skills by University of California, Irvine

811 ratings
198 reviews

About the Course

Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions. Upon completing this course, you will be able to: 1. Use active listening skills when dealing with conflict 2. Choose appropriate communication tactics when dealing with conflict 3. Create a usable plan for managing conflict...

Top reviews

Apr 19, 2020

All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.

Apr 29, 2020

Design of the course is excellent with videos, book reviews, case studies and interviews with field experts. I love this course and enjoyed a lot and I learned so many concepts.

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151 - 175 of 195 Reviews for Conflict Resolution Skills

By Gelvis S

May 26, 2019

Great course to understand the process for conflict resolution.

By Raunaq S

Dec 13, 2015

Using Mind Maps to explain can be a lot more easier!

By Abdelrhman S h

Mar 1, 2016

it is perfect course i take it until now thank you

By Warnakulasuriya A S S T

Aug 26, 2020

Good course. I really happy to learn from this.

By Fabio D

Sep 9, 2017

Some very good honts on how to manage conflicts

By Christina S H

May 24, 2016

Too much theory, too little real life examples.

By Hafizuddin S B M A

Oct 24, 2020

Nice course with insights from professionals.


Dec 26, 2017

That was a lot of new experiences. Thank You

By barbara S

Sep 1, 2016

very interesting learning experience

By Nicola Q

Dec 8, 2015

Great introduction into this subject.

By Aoudjit S

May 22, 2020

Great course, interesting and light.

By Laxma R

Jan 11, 2016

this course really helped me a lot.

By Yara E

May 29, 2020

i loved how it was delivered

By Emmanuel K D

Mar 11, 2019

Great course, good learning

By Shanequia S B

Oct 6, 2015

Its great that Cour

By Neila R

Dec 27, 2015

Very interesting.

By Yousef F A

Aug 20, 2018

very good course

By Gloria H

May 23, 2018

Muy buen curso.

By Ali A

Apr 18, 2016

nice course

By Shibaji M

Nov 6, 2015

Good Course

By Ramya s

Jun 9, 2020

good one


Mar 7, 2017

good job

By Jessie W

Sep 27, 2015

Not bad 

By sameer s

Mar 17, 2016


By Eshan K

Feb 15, 2016