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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

1,310 ratings

About the Course

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build the knowledge and develop the skills needed to be a successful Customer Service Specialist: • Communication Skills which focus on clear, concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity, and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules, and you will be assessed and awarded badges along the way! The course also includes interactive training including labs to reinforce all of the learning components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations....
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251 - 275 of 406 Reviews for Customer Service Fundamentals

By Aikee P A

Aug 31, 2020

Such a big help! I learn a lot

By Arbish K

Feb 24, 2020

this is one of the best course

By Promise I U

Mar 25, 2023

Detailed and knowledge packed

By Shwetha T

Mar 7, 2023

eexceexcellent llent learning

By Adedipe R

Dec 30, 2022

the instructors are the best.

By ojerinde i

Aug 21, 2022

the course is really helpful

By Victorine O

Apr 7, 2022

awesome course worth learning

By Peace A

Aug 15, 2022

so educating and informative

By Mistee R C

Jul 22, 2020

Awesome learning experience.

By Meylin I M L

Apr 9, 2022

This is an exceent course!!

By Mebrahtu A

Jul 22, 2021

wonderful course, thank you


Sep 26, 2020

Awesome! So proud of myself

By Conveeya B

Jan 20, 2019

This is a wonderful course!


Dec 10, 2022

Simple and well detailed.

By Piyali S

Apr 25, 2022

Very good learning session

By Eyitayo O

Jan 26, 2022

I learn alot of new thing.

By Jitu M

Mar 10, 2020

very good materials.......

By Adham A

Sep 17, 2019

very very excellent course

By Sheryl P

May 1, 2022

Excellent Course! thanks!

By Jeremiah O

Mar 24, 2022

it was a great experience


Feb 5, 2022

Thank you It was helpfull

By Ebere O

Jun 23, 2022

A very detailed course !

By Ashok R

Dec 11, 2021

Good course...Thanks SBD

By Marc T

Oct 3, 2021

intense and well rounded

By Sohaib A K

Apr 9, 2021

Best learning experience