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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

1,309 ratings

About the Course

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build the knowledge and develop the skills needed to be a successful Customer Service Specialist: • Communication Skills which focus on clear, concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity, and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules, and you will be assessed and awarded badges along the way! The course also includes interactive training including labs to reinforce all of the learning components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations....
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301 - 325 of 405 Reviews for Customer Service Fundamentals

By gabriela s

Nov 24, 2020

It was worth it!

By Mohamed E

Sep 14, 2020

excellent course

By Applee A

Aug 5, 2020

Thank you IBM <3

By Tamica F

Jun 11, 2020

Excellent Course

By Magdy N A

Apr 13, 2020

very good course

By Carlos A R Z

Aug 22, 2020

Amazing Course!

By Aaron S F

Aug 18, 2020

Excelente Curso

By Scott B

Aug 5, 2020

Great course 👍

By Jane u

Dec 4, 2022

very impactful

By Grant B

Aug 28, 2021

Learned a lot.

By Maria A H

Nov 16, 2020

learned a lot!

By Brijesh M S

Jun 10, 2020

Great Learning

By Aliya K

May 5, 2020

Amazing course

By Harrison M A

Mar 3, 2020

Well Delivered

By Amarachi V

Jul 25, 2022

i learnt alot

By Josselyn B

Jul 16, 2019

Great course!

By Jatinder N

Jun 30, 2019

Great course.

By Axel J B

Feb 20, 2023

Great Course

By randerson R

Aug 12, 2022

Very good!!!

By Oscar S

Sep 25, 2021

Great Course

By Octavian C

Sep 9, 2020














Jun 28, 2022

Good course

By Rachapalli B K

Apr 20, 2022

Very useful

By Huzaifa S K

Aug 13, 2019


By Hannatu O

Feb 16, 2023

very good