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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

4.8
stars
1,636 ratings

About the Course

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build the knowledge and develop the skills needed to be a successful Customer Service Specialist: • Communication Skills which focus on clear, concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity, and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules, and you will be assessed and awarded badges along the way! The course also includes interactive training including labs to reinforce all of the learning components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations....
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401 - 425 of 499 Reviews for Customer Service Fundamentals

By khadija a

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Aug 24, 2023

thank u

By jan d

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Feb 20, 2020

perfect

By KHALIFA O H A A A

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Sep 14, 2023

Thanks

By David L D

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Sep 20, 2021

Genial

By Nabila S H M A D ( D - ) S

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Aug 18, 2021

useful

By Shaikha A M A

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Apr 19, 2021

thanks

By Zoran D

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Dec 28, 2020

Useful

By Eihab m k o

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Aug 30, 2020

thanks

By Givantha A R B

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Jul 6, 2020

Thanks

By SUAD A I A

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Sep 3, 2023

ممتاز

By sindhuri K

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Jun 12, 2020

super

By Anyanwu k j

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Jan 18, 2024

GOOD

By abdullaalsuwaidi

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Oct 2, 2023

good

By Ahlam A M A T

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Sep 13, 2023

شكرا

By Saleh A S A

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Sep 5, 2023

شكرا

By maheya a r a

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Sep 4, 2023

شكرا

By Saif

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Sep 4, 2023

شكرا

By Yousef A A

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Aug 31, 2023

شكرا

By عبد ا م ع ح

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Aug 31, 2023

good

By Mohammed H N A

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Aug 21, 2023

شكرا

By Abdulla A S M A

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Aug 20, 2023

good

By Suhaila S S B A

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Jun 8, 2023

good

By OSAZEE A O

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Apr 25, 2023

good

By Rohith S

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Mar 21, 2023

good

By Jefrey N Z M

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Apr 19, 2022

good