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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

1,309 ratings

About the Course

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build the knowledge and develop the skills needed to be a successful Customer Service Specialist: • Communication Skills which focus on clear, concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity, and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules, and you will be assessed and awarded badges along the way! The course also includes interactive training including labs to reinforce all of the learning components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations....
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151 - 175 of 405 Reviews for Customer Service Fundamentals

By Alison C

Jan 28, 2022

Excelente curso , en el aprendes las cosas mas fundamentales en el servicio al cliente


Jan 18, 2021

Excellent Overall view into the Customer Engagement Specialist Role! Great Experience.

By Nnopu C

Nov 16, 2022

it is such a great and awesome course full of wonderful teaching. I loved it so much

By Kristin D

Sep 28, 2020

Great information and very helpful that I can use with my team of call center agents

By Ogunga A O

Apr 9, 2020

It's a wonderful experience taking this course... it's the best you can be part of.

By Anyiam-Obasi E

May 1, 2022

This is a wonderful course to enlighten you of several scopes of Customer support.

By Mercy O

Apr 8, 2021

Best customer experience course. I enjoyed it and would recommend it all the time.

By Alvi R

Apr 20, 2020

It is quite a detailed and insightful course. I personally do recommend it to all.

By Roman A

Mar 20, 2023

very helpful for those people who willing to learn about Customer Service Support

By Grace N

Jun 5, 2022

It was a wonderful experience. Thank you, Coursera for giving me the opportunity.

By Sandra S

Sep 13, 2022

I really liked this course. Good instruction and I learned a lot. Thank you!

By Adaobi I

Apr 16, 2022

The course is detailed and easy to assimilate. Thanks so much for impacting.

By Fabián Cordero Granados

Aug 11, 2021

The best course to start to get skills to work like agent of costumer service

By Taiye B

Oct 14, 2022

It was an intense 4 weeks of learning and every single minute was worth it.

By Joanna G F

Dec 25, 2021

This course is well-written and provides an excellent learning opportunity.

By Farit A C C

Nov 1, 2021

I loved it. It was stunning learning with this course. Thank you very much

By Paul e m

Aug 10, 2020

course is interesting and adds to personal knowledge about customer care

By Purity E

May 24, 2022

It has been a wonderful journey

Thank you for impacting lives

Thank you so

By Mirna I

Sep 14, 2022

amazing course that is completely worth and every agent should take it

By Reynaldo B S

Jan 5, 2023

Why i still didn't receive my certificate even i have done completely

By Bashayer A

Mar 29, 2022

I learned a lot from the course. I am grateful to you and your effort

By Bikram K N

Jun 29, 2020

Thanks a lot for this course. I'm very happy to complete this course.

By Joyce O

Apr 14, 2022

Great asembly of information, i had a great time gaining knowledge.

By Liza B

Nov 2, 2020

Nice and precise step by step instruction on how to handle customer!

By Aymen Z

May 10, 2020

my working fiel in helpdesk support , thanks Coursera and thanks IBM