About this Course

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Learner Career Outcomes

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Shareable Certificate
Earn a Certificate upon completion
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Flexible deadlines
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Beginner Level
Approx. 14 hours to complete
English
Subtitles: English

Learner Career Outcomes

50%

got a pay increase or promotion
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Beginner Level
Approx. 14 hours to complete
English
Subtitles: English

Offered by

University of Pennsylvania logo

University of Pennsylvania

Syllabus - What you will learn from this course

Week
1

Week 1

3 hours to complete

Promoting Diversity in the Workplace

3 hours to complete
8 videos (Total 54 min), 2 readings, 2 quizzes
8 videos
The Hidden Diversity Problem3m
Promoting Diversity3m
Managing Rewards Systems4m
Managing Personal Bias4m
Being A Good Ally4m
Interview with Arjun Shankar10m
Interview with Stanford Thompson21m
2 readings
How to Manage Cultural Differences in Global Teams (“4 minute read”)10m
Fostering Innovation Through a Diverse Workforce10m
1 practice exercise
Module 1 Quiz10m
Week
2

Week 2

4 hours to complete

Team Diversity Basics

4 hours to complete
14 videos (Total 59 min), 4 readings, 2 quizzes
14 videos
Diversity Matters and So Do Our Biases4m
Intro of Torian Richardson3m
Diversity and Inclusion Issues on International Teams3m
Strategies for Adapting to a New Team Culture2m
Cases of Strategic Focus on Diversity and Inclusion3m
Addressing a Critical Situation of Bias2m
Cultivating the Right Mindset to Manage Diversity and Inclusion Issues2m
Interview with Andrés Castro Samayoa4m
Interview with Ann Tiao13m
Intro of Harvey Floyd II1m
Strategies for Reducing Bias5m
Questions that Help You Create a Diverse and Inclusive Team4m
Frameworks for Managing Difficult Conversations4m
4 readings
Social Identity Theory10m
Examples of Microaggressions10m
Andrés Castro Samayoa Biography10m
Harvey Floyd II Biography10m
1 practice exercise
Module 2 Quiz10m
Week
3

Week 3

4 hours to complete

Managing Conflict

4 hours to complete
8 videos (Total 55 min), 2 readings, 2 quizzes
8 videos
Why Conflicts Occur5m
Conflict Types and Origins5m
Addressing Representational Gaps5m
Conflict Resolution Strategies6m
Addressing Oppression-Based Conflict5m
Interview with Marybeth Gasman22m
M3 Recap1m
2 readings
5 Keys To Dealing with Workplace Conflict by Mike Myatt (3 pages)10m
Representational Gaps, Information Processing and Conflict in Functionally Diverse Teams (14 pages)10m
1 practice exercise
Module 3 Quiz16m
Week
4

Week 4

3 hours to complete

Diversity Case Study

3 hours to complete
9 videos (Total 50 min), 2 readings, 2 quizzes
9 videos
High Performance on Diverse Teams2m
Creating Inclusion Through Participation4m
Nike Introduction3m
Nike Goals3m
Nike Roles2m
Nike Norms2m
Interview with Jacqui Barton23m
M4 Recap1m
2 readings
Nike's recent diversity challenge10m
Global Leadership: Working Across Borders10m
1 practice exercise
Module 4 Quiz14m

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About the Culture-Driven Team Building Specialization

Master the strategies and tools that enable you to form, join and lead teams more effectively. In this five-course specialization, you learn how to: · Recognize aspects of team culture · Draw out the collective wisdom of diverse teams · Handle conflict · Establish common ground rules · Maximize team performance · Create a team culture of continuous learning The program culminates in a capstone project in which you apply the skills you learned. You observe, diagnose and make recommendations to solve a team culture problem in a real-world case provided by N2Growth, a global consultancy focused on cultural transformation and leadership development....
Culture-Driven Team Building

Frequently Asked Questions

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