By Eunae C
•Jun 22, 2019
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By Ahmed A
•Aug 2, 2019
I think that it's a very good course, which is really suitable for beginners, and also for those who are at their first year of working at the customer service field. You will learn very important tips and information, beside soft skills, which will help you enhance your tasks accomplishment ability.
If I was about mentioning a negative, it will be regarding the assignments, I think they were too many, and they weren't interacting and motivational enough, however, it is still acceptable.
By Gloria A L
•May 28, 2020
I loved taking this course, especially the flexibility as I don't have the luxury of only pursuing my studies. I would recommend that the course text is not only done by a machine but that it is also reviewed by human eyes as I found several typos that were often distracting. Other than that, the course was excellent and I look forward to taking more Coursera courses in the future!
By Nathan W
•Dec 17, 2020
Honestly, I'm pretty satisfied with this course. There's plenty of material to read and watch. The production quality is good with passable audio and sound. And this is WAAAAY better than IBMs, IT Fundamentals for Cybersecurity Specialization. I hope they the same quality assurance people that made this course can make all the future IBM courses.
By Christopher B
•Nov 14, 2023
It is a decent course that does indeed teach the fundamentals. Though I will say that some questions grade you on different criteria than the question asked. Also some videos will ask you about concepts not yet learned in the video. This happens on multiple occasions. Otherwise, a decent course.
By Uche O
•Feb 16, 2022
Maybe you need to make it clearer about the optional exercises as these do not appear to be optional. Also, the peer review does not work if there is nobody available to do the reviews. Other than that the course content was good and the pace as well.
By RAJIV
•Aug 13, 2019
Nice and Comprehensive course. Much detailed than most of the online courses. Evaluation process is also intuitive wherein peers review your assignment submission. Recommended for new and experienced CSMs
By Antonia N M B
•Jun 29, 2022
Course was excellent. However I was unable to access ServiceNow Community platform to complete the course. I hope it rectified and i can go back to complete, looking forward earning my certificate.
By Safiya M
•May 25, 2023
This course was well thought out and planned, in simple to understand language. Useful resources and practical exercises were also included for learners to practice what was learned.
By Ozzy G
•Sep 20, 2020
It's a really useful course for beginners. I'd recommend it to the people who are looking to understanding how customer service work in business environment.
By Hope F
•Jun 9, 2022
Learning in this platform amazing because I learned so much that'd ease my flow of work. A big thank you to Coursera for the Scholarship, it's an honour!
By Daniel O
•Apr 9, 2020
The course was very nice and interactive. I really enjoy all the videos, they were very clear and short, with the enough time to give clear information.
By Susan C
•Jan 3, 2021
The course content is excellent but I found the peer reviews (which are required) to be too time consuming since it requires even more reading!
By Syed M A Z
•Sep 26, 2019
it was a good learning experience , i wish it was a bit more detailed and not limited to call centers , still it has taught me a great deal
By Ijeoma B
•Mar 24, 2019
This course is exceptionally detailed. I have gained insights into aspects of Customer Engagement that I never imagined existed. Fantastic!
By Dishank M
•Jul 26, 2020
Nice course with quality content! However I expected more content on Customer Engagement rather than Customer support in this course.
By Abigail G
•Nov 27, 2023
this course is very wide and actually covers a wider concept of the a proper workspace tecnicality for effective functionality
By Sai S
•Oct 21, 2021
I have enjoyed completing this certification.There are lot challenging cases to solve which is a learning experience for me.
By Mahammad F
•May 5, 2021
This course is mind blowing .I really enjoyed the material that was covered in this course .Thank you IBM and Coursera .
By Oluwafemi O
•Jan 8, 2021
It was an interesting and engaging course that will equip anyone looking for a career in customer service effectively
By Danielle C
•Nov 5, 2021
Very informative, hoping to get into the customer service filed and I believe this course was a great start.
By Mary J R
•Aug 29, 2024
It was a bit more involved than I thought it would be but a good challenge is always welcomed!
By Magdalene A R
•Aug 21, 2024
Great, informative, Supportive peers, Overall educating. Difficulty passing with AI grading.
By Ahmed H
•Jul 5, 2021
perfect course affected on my monthly performance even before complete the course
By Denzil S
•Nov 6, 2019
A nice build up to the advanced material, maybe the build up is too long?