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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

1,080 ratings
325 reviews

About the Course

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build the knowledge and develop the skills needed to be a successful Customer Service Specialist: • Communication Skills which focus on clear, concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity, and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules, and you will be assessed and awarded badges along the way! The course also includes interactive training including labs to reinforce all of the learning components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations....
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226 - 250 of 331 Reviews for Customer Service Fundamentals

By Ebere O

May 23, 2022

A very detailed course !

By Ashok R

Dec 11, 2021

Good course...Thanks SBD

By Marc T

Oct 3, 2021

intense and well rounded

By Sohaib A K

Apr 9, 2021

Best learning experience

By Ankita P

Sep 17, 2020

Very good. informative.

By Samuel A

Apr 11, 2022

Very insightful course.

By Rzgar F

Mar 27, 2022

best course full skills

By Esther A K

Nov 23, 2021

Very interesting course

By Paul M

Sep 28, 2020

Great and user friendly

By Braulio T

Dec 3, 2021

Relly good, thank you.

By James

Nov 7, 2020

Learn customer service

By Umair M

Jul 29, 2019

it was very productive

By Olagunju o

Sep 9, 2021

Its An Amazing course

By Oke J

Apr 22, 2020

A wonderful course...

By Rashed S R A K

May 11, 2020

Great course content

By Esther O

May 2, 2022

Aweasome experience

By Ricardo

Oct 24, 2020

Excellent course...

By Karolina

Aug 11, 2019

Highly insightful!


Apr 26, 2020

Excellent Course!

By Mini S

Jul 20, 2021

Excellent Course

By Ahmed S A

Jun 22, 2021

v​ery good corse

By gabriela s

Nov 24, 2020

It was worth it!

By Mohamed E

Sep 14, 2020

excellent course

By Applee A

Aug 5, 2020

Thank you IBM <3

By Tamica F

Jun 11, 2020

Excellent Course