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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

1,277 ratings

About the Course

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build the knowledge and develop the skills needed to be a successful Customer Service Specialist: • Communication Skills which focus on clear, concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity, and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules, and you will be assessed and awarded badges along the way! The course also includes interactive training including labs to reinforce all of the learning components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations....
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226 - 250 of 391 Reviews for Customer Service Fundamentals

By Delvin J K

Jan 20, 2021

One of the Top course provided by IBM

By Mario S M

Oct 13, 2019

Very interesting. I liked it so much!

By Marco C

May 30, 2022

Highly recommended and professional!

By Mulalo R

Sep 7, 2021

Wonderful and well structured course

By dinesh p

Sep 18, 2019

It was challenging but interesting.

By Oladosu Y

Nov 1, 2022

the course is very interesting and

By Quynh L T N

Jan 29, 2021

Great course with useful knowledge

By Shushanik G

Apr 25, 2020

Great course to achieve new skills

By Leon R C P

Jan 18, 2020

Excelente curso, muy recomendable.

By Olusola K

Mar 31, 2020

The best online course i ever had

By Chizi A

Jun 17, 2022

the course was very interesting

By panagiotis m

May 27, 2019

It was a very informative course

By Nibret A

Dec 7, 2022

It was a great course

Thank you!

By nonye t

May 29, 2022

I will recommend this to anyone

By Carlos L

Aug 23, 2021

enjoyed learning something new.

By Chantelle C

Mar 26, 2022

It was a well informed lesson.

By Grace O

Mar 5, 2022

I am rating this Course 5 💥.

By Eric K N

Mar 29, 2021

Very practical. I loved week 4

By Stephanie G

Jan 3, 2021

This course was very helpful !

By Aikee P A

Aug 31, 2020

Such a big help! I learn a lot

By Arbish K

Feb 24, 2020

this is one of the best course

By Adedipe R

Dec 30, 2022

the instructors are the best.

By ojerinde i

Aug 21, 2022

the course is really helpful

By Victorine O

Apr 7, 2022

awesome course worth learning

By Peace A

Aug 15, 2022

so educating and informative