Chevron Left
Back to Customer Service Fundamentals

Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

1,240 ratings

About the Course

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build the knowledge and develop the skills needed to be a successful Customer Service Specialist: • Communication Skills which focus on clear, concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity, and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules, and you will be assessed and awarded badges along the way! The course also includes interactive training including labs to reinforce all of the learning components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations....
Filter by:

151 - 175 of 377 Reviews for Customer Service Fundamentals

By Grace N

Jun 5, 2022

By Sandra S

Sep 13, 2022

By Adaobi I

Apr 16, 2022

By Fabián Cordero Granados

Aug 11, 2021

By Taiye B

Oct 14, 2022

By Joanna G F

Dec 25, 2021

By Farit A C C

Nov 1, 2021

By Paul e m

Aug 10, 2020

By Purity E

May 24, 2022

By Mirna I

Sep 14, 2022

By Bashayer A

Mar 29, 2022

By Bikram K N

Jun 29, 2020

By Joyce O

Apr 14, 2022

By Liza B

Nov 2, 2020

By Aymen Z

May 10, 2020

By Graham Y

Apr 23, 2020

By Kalu E E

Jul 8, 2020

By Finny C

Jul 7, 2019

By Marieanne O

Mar 25, 2021

By Benish M

Sep 1, 2020

By Ezeh P

Mar 25, 2022

By Uzoka K

Feb 22, 2020

By Chuddy D

Nov 3, 2022


Feb 1, 2021


Jun 28, 2020