About this Course

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Flexible deadlines
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Approx. 11 hours to complete
English
Subtitles: English
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Approx. 11 hours to complete
English
Subtitles: English

Offered by

National University of Singapore logo

National University of Singapore

Syllabus - What you will learn from this course

Week
1

Week 1

4 hours to complete

Module 1: Communicating Influence in the Workplace

4 hours to complete
7 videos (Total 66 min), 2 readings, 4 quizzes
7 videos
Course Introduction3m
Video 1: Motivation8m
Communicate to Motivate14m
Using Nonverbal Cues17m
Persuasive Communications6m
Developing Persuasive Conversation10m
2 readings
Readings10m
References and Readings10m
3 practice exercises
Persuasive Conversation10m
Quiz for Communicating for Understanding16m
Persuasive use of language12m
Week
2

Week 2

3 hours to complete

Make Effective Presentations

3 hours to complete
7 videos (Total 55 min)
7 videos
The Storyboard I10m
The Storyboard II6m
Strategies to Engage Attention5m
The Impactful Presenter9m
Manage the Q&A Session4m
Presentation with Visual Impact14m
2 practice exercises
Quiz on Effective Presentations12m
Quiz on Presentation slides and Managing Q & A Sessions12m
Week
3

Week 3

4 hours to complete

Engaging External Stakeholders and Counterparts

4 hours to complete
5 videos (Total 35 min), 1 reading, 5 quizzes
5 videos
Negotiation8m
The Negotiators Toolkit7m
The Language of Negotiation I6m
The Language of Negotiation II4m
1 reading
Readings10m
4 practice exercises
Engaging with Small Talks and Goodwill20m
Understanding Negotiation I10m
Understanding Negotiation II8m
Understanding the Language of Negotiation14m

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About the Effective Communication in the Globalised Workplace Specialization

In this Specialization aimed for those who are preparing to enter the workplace, we will share with you some key cultural and linguistic features characterizing effective communication in this increasingly diverse and internationalised workplace. This is done through four courses, building from knowing the self to communicating with the inner circle of colleagues within the organisation and expanding this circle to include external partners and stakeholders. There is also a capstone project which requires you to apply what you have learned in the four courses in real-life contexts potentially with industry players....
Effective Communication in the Globalised Workplace

Frequently Asked Questions

  • Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:

    • The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
    • The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

  • If you subscribed, you get a 7-day free trial during which you can cancel at no penalty. After that, we don’t give refunds, but you can cancel your subscription at any time. See our full refund policy.

  • Yes, Coursera provides financial aid to learners who cannot afford the fee. Apply for it by clicking on the Financial Aid link beneath the "Enroll" button on the left. You'll be prompted to complete an application and will be notified if you are approved. You'll need to complete this step for each course in the Specialization, including the Capstone Project. Learn more.

  • This Course doesn't carry university credit, but some universities may choose to accept Course Certificates for credit. Check with your institution to learn more. Online Degrees and Mastertrack™ Certificates on Coursera provide the opportunity to earn university credit.

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