About this Course

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Intermediate Level
Approx. 9 hours to complete
English
Subtitles: English
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Intermediate Level
Approx. 9 hours to complete
English
Subtitles: English

Offered by

Placeholder

National University of Singapore

Syllabus - What you will learn from this course

Week
1

Week 1

1 hour to complete

About the Specialisation and the Course

1 hour to complete
2 videos (Total 10 min), 3 readings
2 videos
Introduction to Strengthening your Widening Network5m
3 readings
Specialisation Overview10m
Course Reading References10m
(FAQ) Frequently Asked Questions10m
2 hours to complete

Faces Places Phases

2 hours to complete
5 videos (Total 35 min), 1 reading, 2 quizzes
5 videos
Making Small Talk10m
Navigating the Workplace3m
Polite Requests & Responses7m
Knowing Who's Who8m
1 reading
Reference List10m
2 practice exercises
Polite Requests30m
Starting on the Right Note30m
Week
2

Week 2

3 hours to complete

Effective Communication through the Email

3 hours to complete
6 videos (Total 33 min), 1 reading, 3 quizzes
6 videos
Modes or Channels of Communication4m
Knowing Who's Who8m
Clear & Concise6m
Concrete & Correct3m
Coherent, Complete & Courteous8m
1 reading
Reference List10m
2 practice exercises
Choosing the right modes30m
Emailing – Different Strokes for Different Folks30m
Week
3

Week 3

3 hours to complete

Meetings in a Globalised Workplace

3 hours to complete
9 videos (Total 41 min), 1 reading, 4 quizzes
9 videos
Before the Meeting: High/Low Context4m
Before the Meeting: Perceptions of Time4m
At the Meeting4m
Seeking Clarification6m
Disagreeing3m
Consideration5m
More on Cultural Dimensions6m
Conclusion2m
1 reading
Reference List10m
3 practice exercises
Behaviours30m
Meeting Skills30m
Know your audience and up your game30m

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About the Effective Communication in the Globalised Workplace Specialization

In this Specialization aimed for those who are preparing to enter the workplace, we will share with you some key cultural and linguistic features characterizing effective communication in this increasingly diverse and internationalised workplace. This is done through four courses, building from knowing the self to communicating with the inner circle of colleagues within the organisation and expanding this circle to include external partners and stakeholders. There is also a capstone project which requires you to apply what you have learned in the four courses in real-life contexts potentially with industry players....
Effective Communication in the Globalised Workplace

Frequently Asked Questions

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