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Learner Reviews & Feedback for Introduction to User Experience Principles and Processes by University of Michigan

1,495 ratings

About the Course

This UX course provides an introduction to the fields of UX research and design. Learners will gain an understanding of what is involved in UX research, including conducting interviews, evaluating systems, and analyzing systems using principles of good design. Learners will also learn about the work involved in UX Design, including the generation of promising design solutions and the creation of prototypes at multiple levels of fidelity. By interleaving successive phases of UX Research and Design, learners will see how to learn from inevitable mistakes and improve towards a product with a great UX. What you'll learn: - The skills needed for UX research and design
 - How UX researchers discover and assess user needs and assess possible designs
 - How to conduct a micro-usability test
 - How UX designers use sketching and prototyping to develop design concepts - How to incorporate a user-centered focus into the design process
 - Key features of human behavior and describe their impact on the design of interactive systems
 - Techniques for critiquing and designing interactive systems based on human capabilities and behavior

Top reviews


Jul 25, 2020

I really liked completing this course. It has given me a push to start my own design journey. This is a very well planned syllabus and it is from my dream university made it even more special for me.


May 24, 2020

Very well presented course. I took in alot of information. A little more guidance would have been helpful when completing the projects, but overall I am very pleased with this course and instructor.

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351 - 355 of 355 Reviews for Introduction to User Experience Principles and Processes

By Hadi R

Jan 2, 2024

It has been over 3 weeks and I have been unable to submit a second (edited) edition of an assignment because the system notices similarities with my first submission which I was requested to update with corrections. The issue may be with Coursera. The engineers have been completely unhelpful, unfortunately.

By Drey K D

Sep 19, 2023

Content is very outdated, references and cases all dating back 8+ years ago.

By Meredith S

Jan 22, 2023


Videos aside, this course is a complete waste of time for working professionals. The biggest time-wasters are in the final 6th week.

First, the course instructors deliberately create a confusing assignment and label it as a UI/UX challenge. Most people who posted said they wasted minimum 45 minutes just trying to figure out the assignment; I know I did.

Second, after you get through listing all of the UX violations, they drop a bigger time-wasting bomb by asking students to repeat the previous assignment (which was done in an Excel grid format) but this time in a report format and the example provided is 40 PAGES LONG!!!!! What the heck?!!! No one has time for this foolishness.

Clearly someone who has ZERO professional work experience threw this course together because it's a complete time waster. Do yourself a favor and take the Google course.

By Pavel S

Sep 1, 2020

Useless course. Some really basic info about concepts , nothing practical learned

By Cristiane N

Feb 8, 2021

It is very confusing