Designed for faculty, instructors, academic advisors, and higher education professionals, this course helps you work more effectively, reduce frustration, and create better experiences for students.
Less busywork. Better student experiences. More time for what matters. What if you could spend less time navigating inefficient processes and more time supporting, mentoring, and teaching students? In this course, you will discover how to combine the power of artificial intelligence (AI) with proven process-improvement techniques to simplify your work, solve persistent challenges, and improve student success. You will learn how to identify what is slowing things down, uncover the real causes of recurring problems, and develop practical solutions using Lean Six Sigma's five-step DMAIC approach. Whether you are dealing with confusing course policies, inefficient advising processes, student onboarding challenges, or administrative bottlenecks, you will gain tools you can put to work immediately. You will also explore how AI can help streamline workflows, analyze information, and generate solutions, while learning to recognize its limitations and use it responsibly. No technical expertise or previous Six Sigma experience required. Through relatable higher education case studies and hands-on activities, you will develop an improvement plan for a real challenge in your own work.
