This course examines how modern digital marketing integrates technology, creativity, and analytics to shape discovery, competition, and customer experience across digital and physical channels. Through a progression from foundational strategy to content, ecosystem integration, and artificial intelligence, the course explores how brands build trust, deliver value, and drive measurable growth in the contemporary digital marketplace.

Digital Marketing: Customer Engagement Strategy

Digital Marketing: Customer Engagement Strategy
This course is part of Digital Marketing Specialization

Instructor: Nathan Yang
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What you'll learn
Understand how digital technologies, data, and consumer behavior jointly shape modern marketing strategy
Learn to design content that is discoverable, shareable, and optimized for both humans and algorithms
Analyze the role of influencers, communities, and creators in building brand authenticity and trust
Examine how artificial intelligence transforms customer experience, personalization, and service delivery
Skills you'll gain
- Customer Engagement
- Marketing Strategy and Techniques
- MarTech
- Digital Marketing
- Analytics
- Digital Brand Strategy
- Data Collection
- Consumer Behaviour
- Content Marketing
- Marketing Strategies
- Loyalty Programs
- Driving engagement
- Digital Advertising
- Digital Media Strategy
- Data Visualization
- Social Media Marketing
- Marketing Communications
- Data Analysis
- Cross-Channel Marketing
Tools you'll learn
Details to know

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There are 4 modules in this course
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Build toward a degree
This course is part of the following degree program(s) offered by University of Illinois Urbana-Champaign. If you are admitted and enroll, your completed coursework may count toward your degree learning and your progress can transfer with you.¹
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Reviewed on Oct 17, 2019
It´s been a great experience to follow the course. It really helps to have a very good understanding of the key principles of the Marketing Digital. Really enjoyed the way of learning !
Reviewed on Sep 22, 2020
Base content is goodConsider merging this course with the next one i.e Digital Analytics for Marketing Professionals: Marketing Analytics in Practice.Many of the readings and slides are common
Reviewed on Oct 9, 2019
Very interesting. Kevin explains things really well and introduces complex concepts clearly. I learned a lot from the peer review process -- seeing how other students respond to the exercises.

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