Establishes the analytical foundation of operations management. Learners define and evaluate processes using flow time, capacity, utilization, and bottleneck measures, then explore how to design processes to meet specific goals. The module also examines shared resources, batching, and rework, and shows how process design should be matched to the product or service being delivered.

Develops the skills needed to plan operations under uncertainty. Learners explore demand forecasting and forecast error, plan capacity against variable demand, and examine the costs of having too much or too little capacity. The module also covers inventory management, safety stock and service-level trade-offs, and how long-range, aggregate, and short-term planning work together to support successful operations.

Focuses on systematically improving operational performance through lean thinking, resilience, and quality management. Learners identify and eliminate waste, examine the balance between efficiency and disruption resilience, and explore methods for proofing operations against potential failures. The module also covers quality measurement, the cost of quality, process variation, and the organizational practices needed to build quality into everyday operations rather than relying on final inspection.

Extends operations management into supply chain and project delivery. Learners examine supply chain dependencies, strategic sourcing, make-or-buy decisions, digitalization, and how operations should adapt across the product life cycle. The module then addresses project leadership, estimating and scheduling, critical-path analysis, agile approaches, and practical methods for identifying, assessing, and responding to project risks.

Provides practical reference and application resources that help learners consolidate and apply the operations management capabilities developed throughout the course. Resources reinforce process measures, bottleneck analysis, forecasting, capacity and inventory decisions, lean and quality methods, sourcing, project estimating, scheduling, and risk response. The section also includes a final project in which learners map and measure a real process, identify its constraint, plan for variability, and design measurable operational improvements supported by evidence.