Turn clean HR data into meaningful workforce insights by applying people analytics frameworks and standardized business rules. You'll use Microsoft Excel, Microsoft Power BI Desktop, and Microsoft Copilot to calculate and interpret headcount movement, evaluate recruiting funnels, analyze attrition patterns, and examine compensation distributions. You'll also define and standardize HR metrics so results remain consistent across reporting periods, then connect findings to staffing, retention, hiring, and pay decisions. Along the way, you'll review AI-generated interpretations against source data and approved metric definitions before using them in reports. By the end, you'll be able to diagnose workforce patterns and produce evidence-based recommendations for HR business partners and managers.

People Analytics, Metrics & Workforce Insights

People Analytics, Metrics & Workforce Insights
This course is part of Microsoft AI for HR: AI-Powered People Insights Specialization

Instructor: Microsoft
Included with •Learn more
Recommended experience
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What you'll learn
Apply people analytics frameworks and standardized HR metric definitions across reporting periods to connect HR data to business decisions.
Calculate and interpret headcount movements across reporting periods
Analyze talent acquisition funnels to identify recruiting bottlenecks
Evaluate attrition trends and compensation distributions to surface retention and pay risks
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October 2026
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There are 18 modules in this course
A useful people-analytics workflow begins by defining the workforce decision before selecting data. You will examine workforce, hiring, retention, and pay use cases and identify the data domains and source types that can support each question. You will explain how employee, recruiting, separation, compensation, and collaboration data contribute different evidence without treating any one source as a complete answer.
What's included
1 video3 readings1 assignment
1 video•Total 3 minutes
- Why people analytics starts with the decision•3 minutes
3 readings•Total 32 minutes
- People analytics use cases and HR data domains•7 minutes
- Map HR questions to workforce data domains•6 minutes
- Hands-on activity: Map people analytics in a new HR scenario•19 minutes
1 assignment•Total 10 minutes
- Knowledge check: People analytics use cases•10 minutes
People-analytics mapping becomes operational when the analyst connects a specific HR decision to the data and evidence needed to answer it. You will use Microsoft Excel and supplied Microsoft Copilot examples to map HR questions to relevant workforce fields, compare an AI-assisted first-pass pattern summary with manual segment evidence, and determine which findings are supported. You will document the relationship among questions, data, AI-assisted observation, validation evidence, and decision needs.
What's included
1 video2 readings2 assignments
1 video•Total 3 minutes
- Why an AI summary still needs an HR question•3 minutes
2 readings•Total 15 minutes
- From HR questions to evidence in Excel and Copilot•9 minutes
- Map staffing evidence with Excel and Copilot•6 minutes
2 assignments•Total 30 minutes
- Map retention evidence with Excel and Copilot•20 minutes
- Knowledge check: HR data and Copilot validation•10 minutes
A people insight becomes useful when it connects a supported finding to an action that fits the decision and the available evidence. You will organize HR findings into concise evidence-to-action recommendations for managers and HR business partners. You will distinguish observation, likely driver, recommendation, owner, and limitation so the action remains proportionate to what the data can support. You will use Copilot in Excel to draft recommendation wording from selected evidence, then verify every claim, match the action to the evidence, and state the limitation, editing or rejecting the draft wherever it overreaches.
What's included
1 video2 readings2 assignments
1 video•Total 2 minutes
- From finding to actionable people insight•2 minutes
2 readings•Total 17 minutes
- Evidence-to-action structure for people insights•7 minutes
- Build a recommendation from workforce evidence•10 minutes
2 assignments•Total 30 minutes
- Create a people-insight recommendation•20 minutes
- Knowledge check: Evidence-based recommendations•10 minutes
Collaboration measures can point to possible wellbeing or manager-support concerns only when they are interpreted in context and checked for persistence and concentration. You will analyze exported Viva Insights collaboration data with Microsoft Copilot as a first-pass aid and verify the relevant meeting-load, after-hours, and focus-time patterns manually in Excel. You will identify a supported pattern and frame an appropriate manager-support question without treating collaboration measures as individual performance judgments.
What's included
3 readings3 assignments
3 readings•Total 18 minutes
- Why collaboration patterns need context•3 minutes
- Read collaboration data for HR wellbeing•7 minutes
- Validate collaboration patterns with Copilot•8 minutes
3 assignments•Total 57 minutes
- Validate collaboration patterns in a team dataset•17 minutes
- Knowledge check: Collaboration pattern analysis•10 minutes
- Graded quiz: Analyze HR people analytics•30 minutes
Shared metric definitions help HR teams compare reporting periods without changing what a measure means from one report to the next. You will examine standard definitions for headcount, attrition, hiring, tenure, and span measures and identify the population, numerator, denominator, time basis, and inclusion rules that define each measure. You will use a supplied metric guide to explain why two reports with different rules can produce different answers even when both calculations are mathematically correct. You will also ask Copilot to explain a measure in plain language and check that explanation against the supplied guide, so you can explain where a Copilot explanation differs from your organization's approved definition and why that distinction matters for reporting accuracy. This content reflects Microsoft Excel and Microsoft Copilot as of August 2026.
What's included
1 video3 readings2 assignments
1 video•Total 7 minutes
- Core HR metric definitions and their components•7 minutes
3 readings•Total 23 minutes
- One metric name can produce two different answers•3 minutes
- HR metric definition reference•10 minutes
- Interpret a metric definition before reporting•10 minutes
2 assignments•Total 25 minutes
- Match workforce questions to HR metrics•15 minutes
- Knowledge check: Standard HR metric definitions•10 minutes
Standardized metric calculations must reproduce the same approved business rules when reporting periods change. You will apply HR metric formulas in Excel using supplied effective-date, population, inclusion, and denominator rules, then verify the results across two reporting periods. You will document the rule assumptions that make the calculation repeatable and identify any records that require clarification before the metric is released. You will use Copilot in Excel to draft or troubleshoot at least one metric formula, then verify its output against the approved business rules before the calculation is reused. Knowing when to accept, correct, or reject a Copilot suggestion is part of the skill.
What's included
2 videos1 reading2 assignments
2 videos•Total 8 minutes
- Why consistent formulas matter across periods•3 minutes
- Calculate standardized workforce metrics in Excel•5 minutes
1 reading•Total 8 minutes
- Business rules and effective-date logic•8 minutes
2 assignments•Total 39 minutes
- Apply hiring and tenure metrics across two periods•29 minutes
- Knowledge check: Standardized metric calculations•10 minutes
A technically correct measure can still be wrong for the workforce question. You will use Excel and Power BI evidence to evaluate candidate metrics, select a focused set, and reject measures that distract from the decision. You will also review a supplied Copilot shortlist against the question, available evidence, and business context.
What's included
2 readings2 assignments
2 readings•Total 18 minutes
- Decision guide for choosing HR and business metrics•8 minutes
- Evaluate metrics for a workforce review•10 minutes
2 assignments•Total 37 minutes
- Select the metric set for a workforce decision•27 minutes
- Knowledge check: Metric selection and business fit•10 minutes
AI-assisted interpretations can accelerate review, but they must be checked against the governing metric definition, source evidence, and known data limitations before they enter a report. You will evaluate supplied Copilot-generated HR interpretations for factual accuracy, definition alignment, segment scope, and transparency about limitations. You will decide which statements can be retained, which require revision, and which should be withheld. The Copilot interpretation of the Power BI evidence is supplied as annotated output; you will also generate one interpretation live with Copilot in Excel, so you review both an AI statement you did not author and one you prompted yourself.
What's included
1 video2 readings3 assignments
1 video•Total 2 minutes
- Why HR insights need metric checks•2 minutes
2 readings•Total 20 minutes
- AI-assisted HR insight review•10 minutes
- Review a Copilot attrition insight•10 minutes
3 assignments•Total 77 minutes
- Validate Copilot hiring insight•37 minutes
- Knowledge check: AI-assisted HR insight review•10 minutes
- Graded quiz: Apply & standardize HR metrics•30 minutes
Point-in-time headcount and FTE require clear as-of rules so employee status, effective dates, and assignment records are treated consistently. You will apply agreed inclusion rules in Excel to calculate headcount, FTE totals, and organizational rollups for a supplied reporting date. You will validate the totals against source controls and document any records that need clarification before reporting. You will use Copilot in Excel to draft or troubleshoot the inclusion logic, then verify its result against the supplied control counts before the snapshot is reported.
What's included
2 videos1 reading2 assignments
2 videos•Total 9 minutes
- Why point-in-time headcount needs an as-of rule•2 minutes
- Calculate a point-in-time finance headcount snapshot in Excel •7 minutes
1 reading•Total 7 minutes
- Headcount, FTE, and organizational rollup rules•7 minutes
2 assignments•Total 26 minutes
- Calculate an operations headcount snapshot•18 minutes
- Knowledge check: Point-in-time headcount and FTE•8 minutes
Period-over-period headcount change becomes useful when the net movement can be explained through the underlying employee events. You will compare two reporting periods, break the change into joiners, leavers, transfers, and reorganizations, and reconcile those components to the reported headcount movement. You will use the evidence to produce a concise explanation that distinguishes workforce movement from data or classification issues.
What's included
3 readings3 assignments
3 readings•Total 17 minutes
- Why net headcount change is not the full story•3 minutes
- Joiners, leavers, transfers, and reorganizations•7 minutes
- Explain a customer-care headcount shift•7 minutes
3 assignments•Total 56 minutes
- Explain an engineering workforce movement•18 minutes
- Knowledge check: Workforce movement explanation•8 minutes
- Graded quiz: Analyze headcount in HR•30 minutes
Recruiting metrics are trustworthy when the source fields, event dates, and calculation rules are clear. This module teaches learners to interpret an ATS-aligned export and use Power BI to calculate requisition volume, pipeline conversion, and time-to-fill. You will verify the metric population and date logic against supplied definitions before the results are used in a hiring review. You will also check a supplied Copilot summary of the same recruiting metrics against your own calculated totals and identify any figure it reports that the export does not support.
What's included
3 readings2 assignments
3 readings•Total 17 minutes
- Why ATS export fields need a metric map•3 minutes
- ATS-aligned fields and recruiting metric definitions•7 minutes
- Build recruiting metrics from an ATS export•7 minutes
2 assignments•Total 33 minutes
- Calculate recruiting metrics for a hiring review•25 minutes
- Knowledge check: Recruiting metrics from ATS-aligned data•8 minutes
Recruiting bottlenecks are visible when funnel patterns are compared across meaningful segments rather than read from overall conversion alone. You will analyze Power BI funnel evidence by role, source, and business unit, identify the stage contributing most to slowed throughput or drop-off, and verify that the pattern is not caused by filter or data-quality differences. You will document the evidence supporting the bottleneck finding and one follow-up question for recruiting review. You will also check a supplied Copilot funnel summary against the segmented evidence and revise any stage or segment it misattributes.
What's included
1 video2 readings3 assignments
1 video•Total 2 minutes
- Why overall funnel conversion can hide a bottleneck•2 minutes
2 readings•Total 15 minutes
- Framework for analyzing hiring funnel throughput•7 minutes
- Diagnose a recruiting bottleneck in Power BI•8 minutes
3 assignments•Total 57 minutes
- Diagnose a multi-site hiring funnel bottleneck•17 minutes
- Knowledge check: Hiring funnel bottlenecks•10 minutes
- Graded quiz: Analyze HR talent acquisition•30 minutes
Attrition rates are comparable only when the separation population, turnover type, denominator, and reporting period are defined consistently. In this activity, you will use Excel to calculate voluntary, involuntary, and segment-specific rates, validate them against approved definitions, and make the population and denominator visible. You will also use Copilot to assist with one calculation, then verify its population, numerator, and denominator before reporting the rate.
What's included
1 video2 readings2 assignments
1 video•Total 5 minutes
- Calculate retail operations attrition rates•5 minutes
2 readings•Total 10 minutes
- Why one turnover rate can hide different workforce stories•3 minutes
- Attrition rate definitions and segmentation rules•7 minutes
2 assignments•Total 25 minutes
- Calculate a contact-center attrition profile•15 minutes
- Knowledge check: Attrition rate calculation•10 minutes
Retention analysis becomes more useful when the analyst can show where elevated attrition is concentrated and whether the pattern persists across periods. You will analyze Excel and Power BI evidence across tenure, role, location, or other supplied workforce segments, use Copilot as a first-pass pattern aid where provided, and validate the highlighted concentration manually. You will identify the employee group with the strongest supported retention signal and state the evidence and limitation behind the finding.
What's included
1 video2 readings2 assignments
1 video•Total 2 minutes
- Why average attrition can hide a concentrated risk•2 minutes
2 readings•Total 14 minutes
- Framework for analyzing attrition concentrations•7 minutes
- Validate an attrition pattern with Copilot•7 minutes
2 assignments•Total 21 minutes
- Identify a retention-risk concentration•13 minutes
- Knowledge check: Retention-risk concentrations•8 minutes
Retention findings should lead to follow-up that matches the evidence rather than an automatic intervention. You will evaluate attrition evidence, business context, uncertainty, and available response options, then prioritize the HR follow-up action that is most appropriate for the supported finding. You will document why the selected action is proportionate, which alternatives are less supported, and what additional evidence is needed before stronger action is taken. You will also evaluate a Copilot-drafted set of response options, rejecting any that the evidence does not support or that propose action beyond what the finding justifies.
What's included
3 readings3 assignments
3 readings•Total 18 minutes
- Why a retention signal needs review•3 minutes
- Decision guide for retention follow-up actions•7 minutes
- Prioritize follow-up for an attrition signal•8 minutes
3 assignments•Total 57 minutes
- Prioritize a retention follow-up action•17 minutes
- Knowledge check: Retention follow-up•10 minutes
- Graded quiz: Analyze HR attrition trends•30 minutes
Pay comparisons are interpretable when summary measures and employee groups are appropriate. You will use Excel and Power BI to summarize pay levels, ranges, and distribution patterns, and verify that filters, population rules, and summary methods match the reporting question. You will also use Copilot in Excel to assist with one summary calculation, then verify the population, filters, and summary measure it applied against the supplied reporting guide.
What's included
2 readings2 assignments
2 readings•Total 14 minutes
- Pay levels, ranges, and distribution patterns•7 minutes
- Build a compensation distribution summary•7 minutes
2 assignments•Total 28 minutes
- Summarize compensation distributions for HR review•18 minutes
- Knowledge check: Compensation distributions•10 minutes
Compensation patterns need systematic comparison before they are escalated for HR partner review. You will analyze Excel and Power BI evidence across job level, geography, and demographic segments to identify unusual pay dispersion, compression, or concentration. You will verify filters and comparable groups, distinguish a descriptive pattern from a cause, and document which finding merits further HR review. You will also validate a supplied Copilot pattern summary against comparable-group evidence and correct any claim it makes that survives only because job level or geography was not controlled.
What's included
1 video2 readings3 assignments
1 video•Total 3 minutes
- Why unusual pay patterns need context•3 minutes
2 readings•Total 15 minutes
- Framework for pay pattern analysis•7 minutes
- Investigate pay compression in Power BI•8 minutes
3 assignments•Total 55 minutes
- Identify a pay pattern for HR partner review•17 minutes
- Knowledge check: Unusual compensation patterns•8 minutes
- Graded quiz: Analyze HR compensation data•30 minutes
Professional Context: You are an HR analyst preparing the quarterly workforce review for a multi-region customer-operations organization. Leadership needs to understand whether current staffing pressure is primarily associated with hiring throughput, attrition concentration, headcount movement, compensation patterns, or a combination of factors. A supplied Excel workbook and Power BI report contain the relevant prepared metrics, but several interpretations have not yet been validated and one AI-assisted summary contains an unsupported statement.
What's included
2 readings1 assignment
2 readings•Total 10 minutes
- Why this workforce analytics deep dive matters•3 minutes
- Project requirements and analysis instructions•7 minutes
1 assignment•Total 50 minutes
- Build a workforce analytics deep dive•50 minutes
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