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Learner Reviews & Feedback for Process Mining: Data science in Action by Eindhoven University of Technology

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About the Course

Process mining is the missing link between model-based process analysis and data-oriented analysis techniques. Through concrete data sets and easy to use software the course provides data science knowledge that can be applied directly to analyze and improve processes in a variety of domains. Data science is the profession of the future, because organizations that are unable to use (big) data in a smart way will not survive. It is not sufficient to focus on data storage and data analysis. The data scientist also needs to relate data to process analysis. Process mining bridges the gap between traditional model-based process analysis (e.g., simulation and other business process management techniques) and data-centric analysis techniques such as machine learning and data mining. Process mining seeks the confrontation between event data (i.e., observed behavior) and process models (hand-made or discovered automatically). This technology has become available only recently, but it can be applied to any type of operational processes (organizations and systems). Example applications include: analyzing treatment processes in hospitals, improving customer service processes in a multinational, understanding the browsing behavior of customers using booking site, analyzing failures of a baggage handling system, and improving the user interface of an X-ray machine. All of these applications have in common that dynamic behavior needs to be related to process models. Hence, we refer to this as "data science in action". The course explains the key analysis techniques in process mining. Participants will learn various process discovery algorithms. These can be used to automatically learn process models from raw event data. Various other process analysis techniques that use event data will be presented. Moreover, the course will provide easy-to-use software, real-life data sets, and practical skills to directly apply the theory in a variety of application domains. This course starts with an overview of approaches and technologies that use event data to support decision making and business process (re)design. Then the course focuses on process mining as a bridge between data mining and business process modeling. The course is at an introductory level with various practical assignments. The course covers the three main types of process mining. 1. The first type of process mining is discovery. A discovery technique takes an event log and produces a process model without using any a-priori information. An example is the Alpha-algorithm that takes an event log and produces a process model (a Petri net) explaining the behavior recorded in the log. 2. The second type of process mining is conformance. Here, an existing process model is compared with an event log of the same process. Conformance checking can be used to check if reality, as recorded in the log, conforms to the model and vice versa. 3. The third type of process mining is enhancement. Here, the idea is to extend or improve an existing process model using information about the actual process recorded in some event log. Whereas conformance checking measures the alignment between model and reality, this third type of process mining aims at changing or extending the a-priori model. An example is the extension of a process model with performance information, e.g., showing bottlenecks. Process mining techniques can be used in an offline, but also online setting. The latter is known as operational support. An example is the detection of non-conformance at the moment the deviation actually takes place. Another example is time prediction for running cases, i.e., given a partially executed case the remaining processing time is estimated based on historic information of similar cases. Process mining provides not only a bridge between data mining and business process management; it also helps to address the classical divide between "business" and "IT". Evidence-based business process management based on process mining helps to create a common ground for business process improvement and information systems development. The course uses many examples using real-life event logs to illustrate the concepts and algorithms. After taking this course, one is able to run process mining projects and have a good understanding of the Business Process Intelligence field. After taking this course you should: - have a good understanding of Business Process Intelligence techniques (in particular process mining), - understand the role of Big Data in today’s society, - be able to relate process mining techniques to other analysis techniques such as simulation, business intelligence, data mining, machine learning, and verification, - be able to apply basic process discovery techniques to learn a process model from an event log (both manually and using tools), - be able to apply basic conformance checking techniques to compare event logs and process models (both manually and using tools), - be able to extend a process model with information extracted from the event log (e.g., show bottlenecks), - have a good understanding of the data needed to start a process mining project, - be able to characterize the questions that can be answered based on such event data, - explain how process mining can also be used for operational support (prediction and recommendation), and - be able to conduct process mining projects in a structured manner....

Top reviews


Jul 1, 2019

The course is designed and presented by professor aptly for beginners. I think before reading the Process Mining book it is good to take this course and then read the book later. The quizzes are good.


Dec 9, 2019

Good content, very thorough, and I learned a LOT! Took more time than suggested, as I learn by taking notes and reproducing diagrams. But the course structure allowed for frequent pauses to do this.

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151 - 175 of 293 Reviews for Process Mining: Data science in Action

By Anish P V

Apr 6, 2020

Very enlightening course. Triggers to learn more about this.

By Brigitte V

Mar 20, 2019

Very clear cource and with also learning by using real cases

By Luyao L

Aug 4, 2020

Very helpful and comprehensive contents for process mining

By Marlene S

Oct 25, 2019

Excellent material and instructor! Thank you for sharing!

By Diego M

Nov 12, 2016

Very interesting!!! A good approach to Process Mining!!!

By Taner A

Feb 2, 2022

Excellent content and presentation. Thanks very much..

By Giovanni Q

Sep 21, 2021

Absolutely recommended! A MUST about process mining!!

By Maroua N

Dec 23, 2021

one of the richest and difficult courses on coursera

By Dhanyesh R

Jun 24, 2022

Complete Eye opener on process mining applications.

By stephane d

Jan 5, 2022

Great course. Thanks a lot Professor Van der Aalst.

By Hugues

Jul 6, 2021

Trés instructifs sur les méthodes de Process Mining

By Mohammad R H N

May 30, 2018

This course was very applicable and helpful for me.

By Yoon P

Apr 24, 2016

Wow! Changing my life and career, this course does.

By Julio C S G

Jun 25, 2022

El mejor curso para mi especialidad, mucho aporte!

By Mohibullah K

May 15, 2019

Very practical oriented course on Process Mining.

By xing w

Jun 4, 2016

A comprehensive introduction to process mining!

By Pasqualino D N

Jul 26, 2019

Very useful course. Well done and very clear.

By Rob B

Oct 10, 2016

Great course and very nice video's lectures!

By Cristiano F

Apr 29, 2017

I learnt a lot from this course. Excellent!

By Larissa H

Apr 12, 2020

Great intro to the data science world ;)))

By Djana R

Jun 24, 2018

Interesting course. I like it.Recommended.

By Joel F

Sep 12, 2022

Very interesting and pedagogical teacher

By Харькина Е А

Aug 29, 2021

It was a very complex and amazing course!


Jan 28, 2021

A must to get familar with Process Mining

By Mohammad H E

Dec 8, 2019

Thanks to Wil van der Aalst.