Professional Skills for International Business

This course is part of International Business Essentials Specialization

Instructor: David James

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4 modules

Gain insight into a topic and learn the fundamentals.

1,002 reviews

2 weeks to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

96%

Most learners liked this course

4 modules

Gain insight into a topic and learn the fundamentals.

1,002 reviews

2 weeks to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

96%

Most learners liked this course

Skills you'll gain

Tools you'll learn

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

2 assignments¹

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Taught in English

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This course is part of the International Business Essentials Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

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Gain a foundational understanding of a subject or tool
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There are 4 modules in this course

This course provides insight into the key professional skills needed by managers at all levels of an organisation. You’ll learn key skills such as how to make a positive first impression; how to become a role model at work; effective time and resource management; and networking.

This course forms part of a specialisation from the University of London designed to help you develop and build the essential business, academic, and cultural skills necessary to succeed in international business, or in further study. If completed successfully, your certificate from this specialisation can also be used as part of the application process for the University of London Global MBA programme, particularly for early career applicants. If you would like more information about the Global MBA, please visit https://mba.london.ac.uk/. This course is endorsed by CMI

In week one we will look at workplace relationships and communication, including making a positive first impression, collaborative stakeholder relationships, verbal and non-verbal communication, and how technology can impact on these areas.

What's included

16 videos18 readings1 assignment2 discussion prompts

16 videos Total 163 minutes

Introduction to the Course and Week 1 4 minutes
Creating A Positive First Impression 8 minutes
Interview with Claire Taylor | Making A Positive First Impression 16 minutes
Cialdini's Six Principles of Influence 6 minutes
Key Concept and Case Study: Interview with Oliver James | How to Build Effective Relationships 15 minutes
Interview with Michael Davis | Building Effective Relationships 19 minutes
Interview with Claire Taylor | Collaborative Relationships 26 minutes
Gary Yukl | Building Expert Power 10 minutes
Mendelow's Stakeholder Matrix 4 minutes
Verbal and non-verbal communication 6 minutes
Choosing an appropriate communication channel 9 minutes
Key Concept: The 7Cs of Communication 3 minutes
Case Study: Interview with Oliver James | Applications of the 7Cs of Communication 9 minutes
Communication across cultures |Interview with Andrew Harding 15 minutes
Global Communication | Paul Taylor 10 minutes
Week 1 Summary 3 minutes

18 readings Total 180 minutes

Ted Talk | Your Body Language Shapes Who You Are 10 minutes
A Second Chance to Make the Right Impression 10 minutes
Mendelow's Stakeholder Matrix 10 minutes
CMI Checklist | Stakeholder Analysis and Management 10 minutes
CMI Checklist | Developing Trust 10 minutes
Five Questions to Identify Key Stakeholders 10 minutes
How To Improve Your Stakeholder Relationships 10 minutes
Building Expert Power 10 minutes
Albert Mehrabian 10 minutes
Understanding Non-Verbal Communication 10 minutes
The 7 Cs of Communication 10 minutes
Communicating Across Cultures 10 minutes
Communicating in the Virtual Workplace 10 minutes
Geert Hofstede 10 minutes
Further Reading: First Impressions 10 minutes
Further Reading: Communication 10 minutes
Further Reading: Relationship Building 10 minutes
Further Reading: Making A Positive First Impression 10 minutes

1 assignment Total 30 minutes

Week 1 Quiz 30 minutes

2 discussion prompts Total 20 minutes

Making A Positive First Impression 10 minutes
Comparing Experiences of Communication 10 minutes

This week will introduce you to the concept of role models in the workplace, from what is involved in being a role model, to aligning professional behaviours and workplace culture. You will also be introduced to example of best practice role models at all levels of an organisation, and have the opportunity to reflect on your own professional behaviours and potential.

What's included

6 videos7 readings1 peer review1 discussion prompt

6 videos Total 57 minutes

Week 2 Introduction 4 minutes
Interview with Oliver James | Becoming A Role Model In The Workplace 21 minutes
Managerial Role Models | Interview with Andrew Harding 13 minutes
Managerial Role Models | Interview with Paul Taylor 9 minutes
Aligning behaviour with organisational expectations 8 minutes
Week 2 Summary 2 minutes

7 readings Total 70 minutes

The Seven Traits of a Role Model 10 minutes
How Women (and Men) Can Find Role Models When None Are Obvious 10 minutes
Professional Development Is Key To Advancing Your Career 10 minutes
Managing Your Career Like A Business 10 minutes
Ken Blanchard | Create A High-Performance, Values-Aligned Culture 10 minutes
Stonewall | Role Models 10 minutes
Women Rising | The Unseen Barriers 10 minutes

1 peer review Total 120 minutes

Change for Change's Sake? 120 minutes

1 discussion prompt Total 10 minutes

Attributes of a Role Model 10 minutes

In this week we will be looking at a range of time management techniques, and how they can be applied. This week will also share ideas about how to prioritize and delegate tasks, including delegating upwards.

What's included

13 videos10 readings1 assignment1 discussion prompt

13 videos Total 151 minutes

Week 3 Introduction 4 minutes
Interview with Mary Stiasny | Efficiency 16 minutes
Interview with Jan Cameron | Prioritisation 8 minutes
Boddy and Buchanan 5 minutes
Case Study: Interview with Stephen Hobbs | Key Stakeholders 14 minutes
Interview with Mary Stiasny | Stakeholders 19 minutes
Interview with Claire Taylor | Stakeholders 16 minutes
Interview with Graham Chase | Stakeholders 11 minutes
Case Study: Interview with Michael Davis | Stakeholder Management 10 minutes
Stakeholder Management | Interview with Paul Taylor 13 minutes
Interview with Mary Stiasny | Delegation 11 minutes
Interview with Graham Chase | Delegation 19 minutes
Week 3 Summary 4 minutes

10 readings Total 100 minutes

Remote Working | A Mixed Blessing? 10 minutes
How To Defeat Procrastination 10 minutes
Urgent vs Important 10 minutes
Murphy's Ten Laws of Time Management 10 minutes
Managing Your Time Effectively 10 minutes
MoSCoW Prioritisation 10 minutes
Building collaborative relationships in four directions 10 minutes
Successful Delegation 10 minutes
Empowerment 10 minutes
Further Reading: Week 3 10 minutes

1 assignment Total 30 minutes

Week 3 Quiz 30 minutes

1 discussion prompt Total 10 minutes

Experiences of Delegation 10 minutes

Week four will explore networking where you will have the opportunity to reflect on your personal brand, and how social networks can help in professional networking.

What's included

13 videos10 readings1 peer review1 discussion prompt

13 videos Total 143 minutes

Week 4 Introduction 4 minutes
Key Concept: Networking 12 minutes
Case Study: Interview with Valentina Lorenzon | Key Skills in Networking 10 minutes
Interview with Claire Taylor | Networking | Part 1 16 minutes
Interview with Claire Taylor | Networking | Part 2 11 minutes
Interview with Mary Stiasny | Networking 13 minutes
Networking | Interview with Andrew Harding 13 minutes
Networking and social media 23 minutes
Key Concept: An Understanding of your Personal Brand 1 minute
Case Study: An Understanding of your Personal Brand 9 minutes
Interview with Claire Taylor | Personal Brand 14 minutes
Case Study: Interview with Valentina Lorenzon | Personal Brand 10 minutes
Summary of Week 4 and the Course 5 minutes

10 readings Total 100 minutes

Networking Planning and Preparations 10 minutes
Networking Questions 10 minutes
CMI Checklist | Networking 10 minutes
3 Ways to Give More and Be More Proactive At A Networking Event 10 minutes
6 Ways to Convince Your Boss That Business Travel Is Important 10 minutes
Susan Cain | Networking for Introverts 10 minutes
Learn To Love Networking 10 minutes
Further Reading: Networking 10 minutes
How To Use Social Networking 10 minutes
Personal Learning Networks | It's Who You Know 10 minutes

1 peer review Total 120 minutes

The Importance of Delegation 120 minutes

1 discussion prompt Total 10 minutes

Personal Brand 10 minutes

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Instructor

Instructor ratings

(163 ratings)

David James

University of London

2 Courses 68,988 learners

Offered by

University of London

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Reviewed on Jun 3, 2019

Really great course! It was a nice introduction to the field of study, with a focus on the importance of communication that can be practiced in everyday workplaces.

Reviewed on Aug 20, 2017

This course helped me to act more like a leader and I immediately saw results, as my manager entrusted me with more responsibility.

Reviewed on Oct 26, 2019

Wonderful course. Received access to it through financial aid and spent many hours really learning the content and found every minute worthwhile.

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Frequently asked questions

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.