The best course so far. I feel like this course actually showed us things we would be doing day to day in the workplace. It's nice to problem solve since that will probably be a big chunk of the job.
This chapter is very interesting since describes a lot of the things that we have at the office running on the background but we never understood well. The material is well put together, congrats.
By Vachhani S K•
Everything is in supplementaryreading
By Jarvis Y•
Lots of great information! The last assignment was pretty challenging. Make sure to include what specific action, service, or product you would recommend and why it would help solve the problem.
By Arildo R F•
Great course! I learned a lot of new things!
After completed the course, I can learn so many things that are very beneficial for the IT support through demonstrating several effective lab assignments and quizzes along the whole course (Just confirm of your demonstration through all Labs and assignments). Now I am very much confident that I can be the effective IT support for the company!
Thank you very much to the Google team and the Coursera!
By Ievgen C•
I`m pretty sure that guy knows a lot, but for some reason it seems like just not his thing (teaching). It was a lot easy with other instructors, even NETWORKING, which was a nightmare for me personally lol
By Dani R•
Devon is an excellent teacher with an incredible attitude, but I do have some concerns I'd like to point: some subjects are very long, and need just more than a few video lectures to actually understand what you are doing. For example: configuring web or file servers. Those "software services" were at least for me, very difficult to grasp. There were some Qwiklabs practices, but I felt like I was introducing to the terminal random commands and executing them, instead of actually understand what they were doing, why and with which purpose. Same with DHCP and DNS configuration. That was extremely disappointing. I hate mechanization! If you, the admins of the course, need to extend the duration of this 4th course to 2 or 3 months, I'd rather do it!! instead of running in time and "learning" plenty of things, when in reality I don't know what am I doing. The active directory part was very exciting, but full of supplemental readings that were tedious and basically rabbit-holes of encyclopedic information in microsoft websites. The cool part, was that the GUI is very intuitive, so it wasn't hard to grasp the most basic concepts. The "final project" wasn't peer reviewed by ANYONE. Basically the system looked how long my response was, gave me a 100 and didn't bother to check the content. I felt alone in this experience, where I don't actually knew what I was doing. It was however a very interesting introduction, for someone who doesn't know anything from sysadmin world, but it's really heavy, and lacks guidance, information and practice. It's a very disappointing course, I don't know if this certificate reflects how much I've actually understand.
By Christopher M•
So far, this has been my favorite of the Google IT Support Professional courses. The instructor is fun and engaging and has a gentle, knowledgeable presence on screen. The information is really useful and can be applied immediately anywhere there's a computer network to manage. I've taken tools from this course and applied them to my Help Desk role with great success. The labs in this course are also really fascinating -- you get to configure a web server, which hosts a website that you can then view online on any device for one of them, and you get to schedule a backup which you can manage on any device for another. I'm infinitely grateful that this course exists and found it so engaging that I'm seriously considering looking into SysAdmin as a next step after I move on from Help Desk work. Thank you, Google!
By Deleted A•
By Elvin M•
Small amount of info about sysadmin's work.
By Mary C K•
AS with all the courses I have taken thus far, the content is priceless, the delivery is 100% useless. As an Educator, I am insulted as I listen to the delivery of what could have been a wonderful course. What was even worse were the transcripts. Whoever typed those transcripts is in desperate need of a refresher course in basic grammar. I understand the principle of typing what was said by the Instructor but for goodness sake, the number of dangling participles, run on sentences, it gave me a BANGING headache. I did not look forward to reviewing the course material before tests in part because I had to try to "puzzle together" sentences that made absolutely no sense. Side note: I hold 2 Master's Degrees, I believe that qualifies my saying I am a very smart individual one who can read and understand any sentence given to me. In the future it may be a more cost effective strategy to invest in employees with a background in both Instructing AND Information Technology, don't just throw individuals into the deep end of the pool acting like "Instructors" and expect that the students are not going to "catch on" to the fact that their Instructor is simply an employee reading from a script, a script the employee/ i.e. Instructor may understand in principle but there is no PASSION behind the delivery of the content. Talk to me, I understand the Instructor side, I taught English for almost 30 years
By Earnest M W•
Whoa! That was intense! I was challenged on this course to not only think like an IT Sys Admin but to also be the one making decisions on how the IT Infrastructure of an organization of 100 people will be implemented and improved! Thanks so much for taking me out of my comfort zone and pushing me to think about the larger picture. I feel confident that whether I am running my own small organization or if I am in charge of one I share a common goal with that I will be prepared. Thanks to Devan for once again sharing with us his expertise in the subject and making it all make sense. Looking forward to the next one where I feel I will be challenged even more but with IT Automation maybe I can make it a little less scary.
By Michelle J•
I gave the course 5 stars because I learned a lot from this course, but the only things I would recommend is that the system is designed to give partial credits on the Graded Assessment Test because I got several of the answers correctly but did not select one answer and it makes the entire question wrong. My score could have been significantly higher had the system gave credit for getting the part of the answer correctly that you selected.
By John N•
This course was really cool to tie everything together some. I especially really like the final project. Really well written case studies that have different problems for each of the three companies instead of a lot of redundancy and overlap. After thinking of like 15 different ways that multiple businesses can improve, you start to realize your personal value and ability to contribute in many ways that have a real impact in a sysadmin role.
By Michael S G G•
Excelente, intuitivo, técnico y con unos soportes muy sólidos. Una excelente apertura el mundo de la administración de sistemas, su mantenimiento y su nivel operativo y empresarial.
Encantado de aprender con Google.
By Marian O•
This was a very informative course. The instructor, Deven, was great at explaining the different topics in details. I really enjoyed learning directory services in this course.
By Youssef A R•
Very nice and to the point course. It covered so many important areas that help in support and keeping the system running.
By Moises C B•
Thank you, dear trainers. I struggled a bit on this one but nothing is supposed to be easy in life. Blessings to you all.
By Christopher M A•
Challenging. This course challenged me quite a bit and the knowledge and skills gained are extremely valuable.
By Michael L•
I really liked week 6 project. I know that will help me in the future of IT.
By Candace G•
Loved learning from Devan, he is so easy to listen to and learn from.
By Alexandre C•
Great teachers, great content, theory and practice aligned, A++
By Ehere A•
This course has taught me alot about IT security!
By Patil A•
the best course ever
By TheDon S•
So why not just tell people, go take a course on Active Directory ? The rest of of it is just useless, just clicked through an passed. I use to teach flying to students and I know these Google guys are smart but this is just an overview of what you need to go learn on your own. So I paid someone to tell me go actually study this.
By Juan A R•
The course is fantastic, I've learnt a lot about things that I am really interested in but I just wish it would be more specific instead of just throwing commands around and not explaining them. More Qwiklabs would be great, that's where I learnt the most.