I recently completed your course and I want to express my appreciation for the valuable knowledge and skills that I gained from it. Your course was informative, engaging, and well-structured, and I feel that I have greatly benefited from it.

However, I have encountered an issue with the government ID verification process. I have scanned my government ID as requested, but unfortunately, I have not been able to pass the verification process. I understand that this verification process is important for security and authenticity reasons, but I am unsure of what steps I can take to resolve this issue.

I am interested in getting certified for the course, and I would appreciate any guidance or assistance you can provide to help me complete the verification process successfully. I have thoroughly enjoyed this course and I hope to continue learning from your institution in the future.

I feel like I understood more during this course than the two before it. It is complicated, and it does require a lot of paying attention, note taking, and even reading up on stuff on your own. That being said, there are both strengths and weaknesses to this particular course. The weakest point is the amount of reading. I feel like the supplemental readings often cover subjects we did not learn about in any course, so I have a hard time understanding most of them. The quizzes were a mixed bag. Most of them actually covered terms discussed in the lessons rather than miniscule details, a serious issue with the earlier courses. However, there was one quiz where I genuinely could not understand a thing. This was shocking, since the course seemed otherwise well put together and comprehensible. Overall, this is one of the best courses.

This course covers a lot of information related to the System Administrator role in IT. Sometimes the lessons seemed to bounce around a little bit between concepts which made it a little harder to follow than some of the previous courses. This was likely due to the large amount of information covered, making it harder to present an overall perspective without getting too far into the weeds. The labs were all listed as optional but I'd recommend them highly! The labs were some of the most in-dept of all the courses (one lab literally took over an hour to complete just due to the large number of steps required! (I think it was week 4 - setting up an automatic backup remotely using BackupPC)). Anyways, great course overall with tons of info regarding they typical SysAdmin role.

I was really stuck on Linux this time , my pc was really messing everything up if I can say I prefer working on Linux than Windows but this time , I was really broken with Linux Partitioning and Using Logs and so on ...... but at last thanks for your helps and giving me the grades but really looking forwards to study on it moe . I wish where I live there is more help with computer I would have go on to complete my labs and have some classmate to study with. so for me it is difficult because no outside help if not from Qwiklabs Live helps or school too. so thank you all for this opporunity and please apply me to give me more help , because I love working with computer. one love

If you have some experience as an IT Helpdesk, IT Support, IT technician or any job along those lines AND you want to take it to the next level, this is the course for you. This is the next logical step in the career development of an entry-level IT support specialist.

This could be too basic if you already have system administration experience although it could fill in some gaps.

This is not an all-you-need to become a sysadmin, but it is a great entry point. Also, do the labs!

The only reason I dropped a star is because of all the content, what I remember the most is: "you can read about this topic in the next supplemental reading." I would have said that a tiny bit less. :-)

For me, this was hard to get through. Not enough puns. More puns please. The first 2 modules/classes in the google IT support professional certificate were good, and it was all new, and my adhd didn't get in the way of my concentration. But I started to notice further in, that the people in the videos are just reading a script, and they're not good actors. Some of the script reading is a bit monotone, until they actually know and connect with the content, and then they perform better, because they know the content. Or something. Anyways, better actors, more puns, and cute cats would make these courses a lot better. Probly won't happen, but just sayin.

A bit too many supplemental readings and too little practice. Some of the material in the readings is just documentation, not helpful unless you're dealing with a specific problem already. I have some experience in IT, so it was relatively easy for me to find time to mess around in qwiklabs and navigate through course material. But for beginners with no previous experience it might be too heavy, with not enough basics explained, especially in week 5. Would recommend if you want to brush up on your knowledge and learn something you might've overlooked + get a cerificate to put on your LinkedIn.

The course was fine. The instructor was enthusiastic. Sometimes the pronunciation was a little funny that even the TTS didn't know what he was saying. At least one of the links in the reading didn't work, which means that nobody really manages this course. It would be better if there was a real graded assignment for the final week. The content was fine and there was a good overview of what a System Administration would have to deal with. The Qwiklab activities were useful, but without the step by step instruction, I wouldn't be able to replicate them. I know that this job is not for me.

I really liked the content of this course, and the only reason I'm not giving 5 stars is that in the most difficult of subjects (Active Directory), there was not enough "hands-on" opportunities. I know there are a lot of people like myself, who are kinesthetic learners who need these opportunities to better understand a difficult concept or system than what we get from a short video and some confusing quiz choices. All in all, it was a very informative course and I look forward to my last chapter in this series "IT Security: Defense against the digital dark arts".

This course was difficult for me to get through, mostly because of the dense material. However, by the end of the course, my peer reviewer reflected on how I was clearly an active professional in the industry...and I am actually a stay at home mom with no prior IT work experience. I worked in the film and theater industry before. So my recommendation would be, no matter how much of a slog this course is to get through, you will definitely walk away with a firm grasp of the concepts and language you will face in a real work environment.

I really struggled with this entire course (Course 4) and it’s because I was so bored with the presentation. The wording on the quizzes was sketchy and even when I answered correctly, more than once, it was still marked wrong – which contradicted the lesson. Some of the labs didn’t work and gave error messages. And what bugs me about that is that this is an IT course, but rather than fix those issues, they were marked “optional” labs. This course was disappointing overall, but I did learn a significant amount of information.

Highly recommended for people who hope to learn about the beauty of centralised management - using commercial or open-source solutions to lighten the IT person's workload, hardware lifecycle - teaching you to be a IT manager, back up solutions - safeguard your data and even coming up with a disaster recovery plan - know the drill when situation happens. Although the course is pretty intensive as it requires a whole lot of detailed reading, covering the keywords and making you understand the difference between one another.

The instructor was great, took the time to go over the topics and explain them in a manner that was easy to digest, also had a good sense of humor. But the 1-star reduction comes from some the qwiklabs that failed to work. Specifically the ones dealing with active directory. For people who wish to learn active directory, having the qwiklabs would be essential as not everyone can learn or find the time to learn a virtualization platform and install Windows Server to learn at home. Otherwise good job.

The course in itself is pretty great. I would recommend doing all of the optional labs. Peer-graded assignments on the other hand are terrible. I understand the concept, but many individuals do not grade by the rubric and grade harshly based on personal opinion. The grading scale is also skewed a bit to which receiving just "Average" ratings instead of "Above Average" will fail you for the assignment. The "Average" ratings should imply the standard passing requirements, not the failing ones.

In all honesty I really liked this course but feel like more can be done. The active directory section needs work, Probably more virtual labs or split the sections and give more quizes after 15-20 mins of videos. going through an hour worth of videos all about different topics and getting a 15 question quiz was really bad. The final was phenomenal and I had fun thinking logically about what a company should do. Other then working on week 4 of the course everything else was good

A couple of the courses were very detailed an involved and gave me literal headaches. But I enjoyed this. The end tasks of you having to write out a review for different hypothetical companies was great. IT wasn't a "pick from these answers" test and it made me actually think and word things for myself. I also really enjoyed Devan (I think that's his name) as an instructor. Something about him really clicked. It didn't feel like he was reading off a script the whole time.

It was a very useful experience for me and the most interesting thing that I learned in this course is to go deeper in the field of information technology and know what is happening behind the scenes through a very important field which is IT infrastructure in general. The moments I struggled with were the abundance of information, especially regarding Active Directory. And of course I look forward to taking the next course in IT Support Specialist certification .

the course itself was good and explained the basics nicely thought it dived in depth extremely fast and its actually a good thing, but on the other hand it should be told that being a total beginner you are not expected to know too much or all about some topics. But in the end its good and especially the tests, I really love the tests, and they make the points of knowledge in my mind connect very well since the test questions were practical and thought provoking.

Everything in this course is Great but I cant give it 5 stars because most of the Qwiklabs do not grade properly or do not work at all. I'm only thankful that they are not part of the grading process in this course and are only used for example purposes and visual/physical learning understanding.

The rest of the course content is in Depth and definitely more than enough to understand the basics and complexes of System Administration and IT Infrastructure Services.

This course was really well done, and covers a lot of ground in a relatively short amount of time. I wish the subtitles/transcript had been edited by a human being because I found loads of errors. A significant amount of those errors used incorrect jargon, changed the meaning of the sentence, or were incorrectly transcribed due to the speakers' pleasant accent. It would make the course more accessible for all learners if the text were accurate.

The course, by and large, is stellar. Easy to listen to presenters with clear concise explanations of concepts. My only concern is the LABS in the later stages of the course were not at all clear or complete. And why were there so many times a course segment that was either just click and continue (no questions or steps to do at all) or labelled as optional? What's the point of putting it in if students have the option to skip it entirely?

The course was very informative overall. Lots of information about Windows PowerShell commands and the Linux command-line. I wish there was more hands on labs towards the end of the course on topics such as backup, disaster planning, system administration, and possibly several sample system administration/consultation videos. Towards the end of the course there was a lot of supplemental reading information and less learning videos.

4.5. There is a ton of information in this course. Compared to the other Google IT Support courses, there is not as much visuals, separate in-video little quizzes. It's a ton of Devan talking to you. While this is probably the most important course for the Google IT Certification, it's quite dense and difficult to stay at attention. Please consider incorporating more user interactive breaks and information reinforcement activities.

As with all of the courses in this program so far, the course is presented well and the material appears to be very beneficial, but the sub-titles are awful. They're incorrect very often and appear to be created by a computer system with no human correction or oversight. I personally read the sub-titles during the initial video overview and then again when I review the material. Unfortunately, its hard to follow when its wrong.

This was a great course, though a little on the difficult side. Part of the reason is because the tools in this course are not used by an average user. For example I didn't know that Active Directory Service comes free with Windows Server evaluation copy. As soon as I found that out I created my own Domain and connected a PC to it in a virtual instance. It helps to try this on ones own to tie it all together.