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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
150,411 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

RP

Jun 3, 2020

This course is excellent for those who would like to learn the basics of IT and would like to broaden their knowledge. I enjoyed seeing videos from multiple instructors who actually work in the field.

AL

May 7, 2019

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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6201 - 6225 of 10,000 Reviews for Technical Support Fundamentals

By Daniel B

May 19, 2020

It was great experience and I learned a lot, I request Coursera to provide more free courses to me as I cannot afford to buy.

By 134- S M

May 1, 2020

It was a good experience to learn many things from this course..Thanks to all the instructors who have taught us many things.

By Volodymyr K

Mar 31, 2020

The course is so attractive. All information exposed an inefficient and digestible way. I recommend this course to everybody.

By David B O

Mar 28, 2020

Really easy to learn with..if you're ready to dedicate time to it you can finish under six weeks i completed it within a week

By Alicia B

Mar 19, 2020

I really enjoyed this class! I had no prior knowledge of IT and so I now feel equipped with the confidence to keep learning!

By TARIQ Z A

Mar 10, 2020

it's amazing course , i'm very happy ,

this course is very useful for any one to start with IT technical support career path

By Corey W

Jan 23, 2020

A great starter course for beginning IT professionals and a great refresher for those getting their feet back in the IT door.

By Manuel O B

Apr 16, 2019

I've learned a ton more than what I thought I knew, this is a great course and would recommend it to anyone interested in IT.

By Yuma B

Feb 26, 2019

Excellent. I am learning so much. I'm 55 and only used a mac. In a short time I am understanding the other OS. Thanks Google.

By Theodore B

Feb 6, 2019

Love the course! Love the way the material is discussed in its simplest form. Looking forward to learning as much as possible

By Monica L M

Feb 2, 2019

This course is really great. It is so engaging and the information is easy to follow i can't wait to move to the next section

By Levi F

Aug 21, 2018

Quite an extensive introduction to IT.(Nice Job!) This course has helped me regain the belief that I am capable of learning.

By Daniel B

Aug 16, 2018

It's a very informative course that shows you the world of computers and teaches you the information in a easy and smart way.

By kavadi k s

Jun 25, 2018

The instructor the actual meaning of technical support fundamentals very glad to have a chance to listen the classes from him

By George i

Apr 23, 2018

Thanks for Coursera and Syrian youth assembly to give me the opportunity to participate in this program ,

Highly appreciated !

By Gayatri V

Apr 17, 2018

This course really awesome in giving the foundation knowledge. Instructors are really great in explaining . Thank You Google

By Nikki A

Mar 11, 2018

It is a refresher to those who has been working in IT and a good beginner course to those who haven't worked in IT yesterday.

By Chrystal L C

Feb 9, 2018

What a fun experience learning I.T. The videos were of great quality and the courses were easy to follow.

Thank you, Google!

By Deleted A

Jan 18, 2018

It's been great so far! Can't wait until tomorrow to dive into my next course, & thanks Google for the education opportunity.

By Raj K

Feb 24, 2024

finally I have completed my Technical support fundamentals course with the help of coursera's team and teachers thanks a lot

By Wayne M

Jan 21, 2024

I found this very insightful, and a great stepping stone into the world of IT. I for one can hardly wait to dive in further!

By Daniel R

Nov 6, 2023

This course prepares those who are seeking to learn how to troubleshoot and understand the basics of information technology.

By Ivar K

Jul 30, 2023

A bit slow for me time to time, but fortunately there is a choice to increase the speed, so I did it in 1.25 and 1.5 either.

By Andreea U

Jul 28, 2023

Thank you for this opportunity! Through this course I finally had the chance to make the first steps in IT field. Thank you!

By Nothing i t W

Jul 2, 2023

The explanations are easy to understand, short, concise, and clear. The curriculum or path given is also good and sequenced.