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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
150,411 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

RP

Jun 3, 2020

This course is excellent for those who would like to learn the basics of IT and would like to broaden their knowledge. I enjoyed seeing videos from multiple instructors who actually work in the field.

AL

May 7, 2019

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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7326 - 7350 of 10,000 Reviews for Technical Support Fundamentals

By Mohsin R

Aug 24, 2020

Best Experiance with Google Technical Support Fundamentals course, i have learnt many things of basics of IT.

By Fabian F

Aug 11, 2020

Muy bueno, basico pero completo, y con los talleres justos para probar los detalles aprendidos en los videos.

By Joseph A

Jul 30, 2020

I'm glad I enrolled. I got to learn many things especially the part relating to customer service was awesome.

By EMMANUEL M

Jul 7, 2020

The course is understandable and it makes for everyone, no matter what is your basic skills, you can take it.

By Gangatharan R

Jun 23, 2020

This course is just awesome. Great narrators, great concepts easy flow and corresponds the best understanding

By Raphael O

Jun 5, 2020

The course is awesome, videos, presentations and all the facilitators were fantastic. i learnt a lot. Thanks.

By sudhir k s

May 26, 2020

its just awesome i have learned many new thing during our course i think these are very helpful to my future.

By Meg Y

May 20, 2020

Great introduction for all different aspects that involves IT support role in a very easy way to understand.

By James U

May 12, 2020

Excellent course for someone who is new to IT and is looking for a general overview of all things IT support.

By Nicolas D

Apr 21, 2020

This course is really well made, especially the hands-on labs ! Can't wait to learn more in the next one ! :)

By David B

Apr 18, 2020

The course was awesome! This refresher got me ready to move forward to getting the certificate. Just awesome!

By Sammy G

Apr 18, 2020

Neat way to refresh some content that you may have forgotten or need more practice on. Good educational tool.

By Anjana

Jan 29, 2020

Thank you coursera and google for providing a wonderful platform to Learn the basics of the technical support

By Justin C

Jan 28, 2020

Great course to start with, really gives a solid foundation for anyone who does not have a lot of experience.

By Elio J

Jan 24, 2020

Great and wonderful class! The class kept me wanting more to learn and I couldn’t stop working on the course!

By Maidei C M

Jan 2, 2020

For a person without IT background this has been a good introduction and going forward I am pretty confident.

By Franklin E

Nov 7, 2019

This is one of the best online course I have taken. Awesome tutor, wonderful curriculum and perfect delivery

By PARKER A

Oct 15, 2019

This is a great course for people wanting to get into IT. Or to even have the knowledge of how computer work.

By Prince Y

Sep 27, 2019

amazing experience it was i can't describe it i words ,Thank yo soso Much for providing every thing coursera.

By Robert C

Dec 12, 2018

Thanks to all that participated in putting this program together. It has opened my eyes to a broad new world.

By OLATUNDE, S O

Nov 28, 2018

When you know about your computer, you can play around it in a secure way. This is what the course offer you.

By Saras R

Oct 22, 2018

finished this in audit mode in oct 2018. excellent introduction. some 'aha' moments! great introductory class

By Angela D C

Jun 25, 2018

Solid information about the basics of IT. I feel more confident about continuing to complete the next course.

By Aden A

May 6, 2018

This course is so helpful, thanks all of you who took his/her part to contribute for teaching in this course.

By Robert M

Apr 30, 2018

This was a great course to give you an overall understanding of what it takes to be an IT support specialist.