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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
150,035 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

RP

Jun 3, 2020

This course is excellent for those who would like to learn the basics of IT and would like to broaden their knowledge. I enjoyed seeing videos from multiple instructors who actually work in the field.

AR

Mar 3, 2020

You were such a hit. Thanks for this course and the next five more! On behalf of our entire organization, thanks again for taking the Conference to a whole new level of education and professionalism!!

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4676 - 4700 of 10,000 Reviews for Technical Support Fundamentals

By Ashutosh R

Dec 30, 2020

Thank you Coursera and Google to help me learn the basics of IT support. I would thank a ton cant explain how much this help. Once again Thank you guys.

By Mario A d F

Dec 17, 2020

Amazing course. I have learnt the fundamentals with specialists that were all very kind and generous with me. Thanks Google for giving that opportunity!

By Brian N G

Dec 10, 2020

Great intro course to get you started in the IT industry. I still feel that I have a lot to learn, but I know have the fundamentals for the next course.

By Hpone P M

Nov 30, 2020

In the course, I learned my new things and areas of IT support. Very useful for me. Thanks alot to google and coursera for creating such a great course.

By Hazel M

Nov 29, 2020

All of the information provided was taught in a way that is so digestible. I need feel a step closer to this new path I have chosen to take. Thank you!

By Wenz B

Nov 26, 2020

Maravilloso, que gran introducción al mundo del soporte de tecnologias de informacion, quiero seguir aprendiendo, ha sido una experiencia enriquecedora.

By Matthew M

Nov 19, 2020

This was a valuable learning experience for me. It provided a good foundation in IT knowledge and skills. I look forward to learning more from Google.

By FERNANDO J C R

Oct 11, 2020

Me gusto mucho el curso,

I really enjoy this course, because give enough information about how each theme and how you must apply in practical exercises.

By Joseph S

Oct 4, 2020

A very straightforward look into the developing world of IT and what one can and should expect if they are planning to start or continue a career in IT.

By Jason V

Sep 3, 2020

I really enjoyed this course and it was great to learn from so many different and talented people in I.T. across various departments and roles at Google

By UMAIR J

Aug 30, 2020

it was good course and i learn many things from this course and this course contains all basic details how to work in this modern era in IT Support Role

By Denardo R

Aug 5, 2020

The first part was fun and very welcoming! I'm looking forward to learning all these new things. I hope to gain a career and better understanding of IT!

By Chukwu E

Jul 23, 2020

I think, what you find most appealing, apart from the knowledge you will gain, is the warm and engaging nature of the teachers. Really well made course!

By SIDCLEY S B

May 26, 2020

Excellent, they are to be congratulated, very well prepared, very informative course, congratulations to everyone who took part in this excellent course

By Santosh K

May 7, 2020

this id the basic fundamental course of IT world so I think course is the vary beneficial for all of the student which are interested in computer world.

By Shail S

May 7, 2020

A great all round course dealing with theory, practical and examples. Had great fun learning with the instructors and their personal story helped a lot.

By Fahad A

May 3, 2020

One of the best courses to understand the core concepts of IT Support designation and the instructors explain everything in a very simple way. Thank you

By ABDUL Q B

Jan 27, 2020

I really loved the way they put this course. It's simple and easy to understand even for someone like me who had no prior knowledge of Technical issues.

By Rezwanul H T

Dec 2, 2019

Great course overall. Helped me learn more about the support and troubleshooting. this will definitely help me in my career. Enjoyed every second of it.

By Ronan S

Sep 16, 2019

Some basic IT fundamentals but some of information that I don't know about it even though I'm have experiences with IT ..Thank you for this opportunity.

By Jeanette H

Feb 9, 2019

I enjoyed this course, it was informative, as well as keeps you interested. It's so refreshing to be able to stay intrigued during the learning process.

By Destini M

Jan 25, 2019

One of my favorite courses so far! Very detailed and easy to understand the material. I would recommend to anyone who wants to get into the IT industry.

By Miralkumar A S

Oct 19, 2018

I am thankful for this online course, I got enough basic understanding of computer Software, Networking, OS. I will look forward to go with next course.

By Brandon K

Sep 30, 2018

The course starts out a little rough but, by the end I felt very confident about the information being provided. It gets even better in the next course.

By Elisabeth T

Aug 21, 2018

Great course and very well done. It helped me know this was NOT my area! So I'm now looking for a course in coding. Thank you so much for your guidance.