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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
150,239 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AL

May 7, 2019

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

JB

Aug 3, 2020

I enjoyed all the presenters of the videos, they really took their time to get me involved and explained all the content clearly. I also enjoyed the videos that talked about current and future trends.

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5301 - 5325 of 10,000 Reviews for Technical Support Fundamentals

By Precious D (

Dec 16, 2022

Coursera made learning interesting and fun. I'm today an IT Support Specialist thanks to Coursera well tailored Google IT Support course.

By Justice C

Jul 18, 2022

Very knowledgeable experts and detailed oriented examples. I enjoyed this course and have gained more motivations to continue in this path!

By Andrey O

Jul 13, 2022

Great intro course.

Great revion of what I already know thru my 20+ years carrier but in Ukraine, and using Ukrainian as my main language.

By Hamza M

Jun 23, 2022

Even an absolute beginner will find this crash course very helpful. The content delivered clearly shows why this is a professional course.

By Muhammad A L

May 24, 2022

It was a great course, well managed, and was very point to point descriptive. I really enjoyed learning this course from Coursera platform.

By james r

May 11, 2022

I thought the course was relevant and gave me practical informtion regarding IT support to help me be excited about my career change to IT.

By Mohammed S S

Mar 29, 2022

The content of course is really good and the quiz is really tuff, makes reading and studying compulary. Excellent course, good infomation .

By René V

Feb 10, 2022

For someone who's starting with IT, this firts course it's gonna be his Cornerstone so he can go forward and get more experience with IT's.

By Brusik J

Jan 28, 2022

iI am very happy that you helped me. I thank Google, Coursera, and its employees in helping people like me to learn information technology.

By Virat N

Jan 15, 2022

Best Experience Ever thought-out this Course .

Thanks You Google & Coursera That Giving Platform to teach Technical Support Fundamentals.😍

By KAWSAR F

Oct 8, 2021

I have gained a useful knowledge of this course.Thanks to my instructors who made the entire course, interesting precise and to the point.

By Cristhian L F

Jun 16, 2021

Undoubtedly excellent, I loved it from the way the trainers address the camera to the additional reading content and the exams, really good

By Tziola N

Jun 12, 2021

It was a useful course and i found it interesting to update my skills.I learned a lot of new things and it gave me a confidence. Thank you!

By Jesus N

May 12, 2021

Good introduction to the course. After a fiew lessons you can get the feel for the flow of the content and expectations on data retention.

By aloysius a

Apr 12, 2021

Very exciting and educative. The content is rich. I'll highly recommend this course for entry level people who want a career in IT Support.

By Taryn J

Apr 3, 2021

The course was very thorough but also very palpable. I especially love the videos; it makes it easier to learn for me, as I am more visual.

By Brian T

Mar 22, 2021

Gave me a basic understanding of the IT world. I have a better understanding of IT now than I have in the past 30 years of using computers.

By Jay F

Feb 8, 2021

Very informative and the course is very well put together. Instructors gives a lot of detail and tips of how to be successful in the field.

By Jacob W

Dec 18, 2020

Very fun and I definitely learned a lot in this course, I think it will be very helpful for people who want to have a career in this field.

By Macario P

Dec 14, 2020

It's a great course for the one love computer and technology. Learn how to solve the user's problems with the technology in their computer.

By Roel P

Nov 29, 2020

Nicely crafted course. I should have started sooner and refresh my computer skill. Its worth it that I have come across this course. Thanks

By Michael M

Nov 28, 2020

It has been like a doorway for me getting me through the hold up and now I have this long exciting journey to partake! Amazing instructors!

By fridaws a

Nov 13, 2020

I feel very grateful for the opportunity to learn new things and earn a certificate through the financial aid program.

Thank you Coursera.!

By Raju M

Nov 8, 2020

I love this course. I learn so much things how to work computer, what is hardware and software, and how to fix problem. thank you Coursera.

By Thelma U K

Oct 9, 2020

I enjoyed this course and I learned a lot. I loved how each instructor was very easy to understand. I loved the thoroughness of the course.