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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
150,411 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

RP

Jun 3, 2020

This course is excellent for those who would like to learn the basics of IT and would like to broaden their knowledge. I enjoyed seeing videos from multiple instructors who actually work in the field.

AL

May 7, 2019

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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6176 - 6200 of 10,000 Reviews for Technical Support Fundamentals

By Amna S

Jan 29, 2022

I really enjoyed this course! it was super fun to learn and easy to understand. very helpful and has given me more knowledge.

By Babatunde O

Jan 16, 2022

Eextremely nice programm very interesting and engaging. what a great introduction to IT world. what a great time well spent.

By Stacey W

Jan 9, 2022

Extremely educational. I found this to be easy to follow and each teacher did very well with the subject they were teaching.

By Kyriakos C

Dec 3, 2021

I really loved the way the course material was easy comprehendible and the labs that were included in it! Strongly recommend!

By Mohammed E A

Nov 7, 2021

استمتعت كثيرا في فترة تعلمي لهذه الدورة التدريبية ، إنها تمنحك مهارات و معلوات اساسية تساعدك على فهم اي شيءٍ بسهولة و احتراف

By jeffrey j

Sep 23, 2021

Great Information very informative. Some mistakes were made in the videos but was later corrected. Thanks for the experience!

By Mark C

Sep 22, 2021

Very detailed introduction to IT Technical Support fundamentals. The course is very well done and the videos are engaging. A+

By Denzel S

Jul 22, 2021

Very basic fundamental course of IT. Great course for those without any background in IT, but a refresher for those who have.

By Mohamed S

May 24, 2021

I want to thank Google for its hard work on these educational courses, and when I finish I want to be able to work for Google

By Ankit S

May 2, 2021

It was a great experience working with course I have learnt so many technical aspects that will enhance my learning abilities

By Thomas H

Mar 10, 2021

The course is a perfect introduction into the whole topic of IT. I am looking forward learning more in the following courses.

By Lea S

Feb 13, 2021

I really enjoyed this course. This was essential to my building blocks of becoming a good IT Support Professional. Thank you!

By Adiel M

Dec 18, 2020

Such great content with such valuable information making it very easy to learn and exciting hands on labs to gain experience.

By Ramesh B J C

Oct 9, 2020

Well structured and delivered. Love the option to play around with real objects (machines, operating systems) using Qwik Labs

By Varun S

Sep 25, 2020

This was such a helpful course as this has helped me to understand everything and also on how to help others with our skills.

By Devan

Sep 8, 2020

I LIKED THIS COURSE VERY MUCH. IT ENHANCED MY KNOWLEDGE. THANKS TO COURSERA FOR PROVIDING ME THIS OPPORTUNITY TO LEARN.......

By melanie p

Sep 2, 2020

I love this course. It is a great stepping stone into the world of tech. If you know nothing this is where you want to start.

By Elias J

Aug 20, 2020

It was a really good course, i learned things that i did not know, and that I know will help me become a great IT Specialist.

By Peng J

Aug 10, 2020

Glad i went through this course, learnt many interesting snippets of IT to keep my passion alive for many more years to come!

By Mohammed F B F

Jul 27, 2020

I really enjoyed the course. The course was an eye-opener for me regarding the field of IT and all of its various components.

By Meaghan E

Jul 16, 2020

Some of the corrections that are made to videos where the instructor misspoke can be confusing. Over all very helpful course.

By Elizabeth A A

Jun 11, 2020

I like the way and manner in which the course was taken. it was pretty easy to understand. special thanks to all instructors.

By Nandkumar P

Jun 5, 2020

Excellent course. Recommend for all engineers and mid-management people of IT. It will surely refresh their Technical Skills.

By Solomon E T I

Jun 4, 2020

Its a wonderful course and i would recommend everyone who loves a career in tech to pursue this irrespective of their streams

By Amandeep S

May 31, 2020

Great introduction to all of the broad topics necessary in IT! Looking forward to the following courses in the certification.