SS
5.0Reviewed May 3, 2020
It goes through a good amount of foundational information for IT. It goes with the technical side as well as the soft skills and resume/interview information which are just as important as technical.
Technical Support Fundamentals
In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting
Status: Hardware Troubleshooting
Status: Technical Support
BeginnerCourse19 hours
Featured reviews
GP
5.0Reviewed Feb 24, 2023
I recommend this course for everyone who is a beginner in computing. it's easy to understand and you will learn a lot of things especially to those who never had the experience to computing. Enjoy!
SA
5.0Reviewed Mar 12, 2022
I am very pleased to attend this course. I made a start in the field of IT with this course. Videos and texts are very clear, speakers are very good. Examples from real life are very useful to embody.
KH
5.0Reviewed Apr 29, 2022
I think it was a good start at the fundamentals course. For me being out of school so long and technology has come a long way since I graduated high school. So this course helped me start from scrach.
AT
5.0Reviewed Sep 29, 2021
There's a lot to cover, and this course does a great job breaking it all down into managable chunks. If you're looking to dive into learning more about IT, you could do much worse than starting here.
HW
5.0Reviewed Nov 29, 2020
I loved learning about the basics and fundamentals of IT, and I hope to continue learning about the industry in more depth! The course was wonderfully formatted for easy understanding and completion.
EO
5.0Reviewed Jul 19, 2022
The Course is great. I've been a Systems Administrator for the past six years but decided to take this as a refresher and I'm truly refreshed with new ideas and important tools. Can't be happy enough!
DP
5.0Reviewed Mar 5, 2018
Awesome course designed by google. Thank you very much. Knowledge gained in just introductery leactures started burning desire in me to complete whole syllabus. Every bit of program is worth the time.
GS
5.0Reviewed May 3, 2020
Still a great refresher to me and listed in a comprehensive manner which I am thankful for even though I knew some or even a lot of these fundamentals already in a distant and previous life of mine...
ST
5.0Reviewed Mar 24, 2022
Very good overview that was quite informative. I appreciate the format of the course with the videos, quizes, discussion and assignments. I look forward to the next courses and completing the program.
AL
5.0Reviewed Aug 17, 2020
I strongly recommend this certificate to anyone trying to go into the information technology field, very informative. thanks google and coursera for making this available at such a comfortable price.
ZT
5.0Reviewed Oct 20, 2020
function setup (){bacground( 255. google is the best . 255.0);It was amazing!!!! ;I will definitely continue to the next course. I gained a lot of interesting information. ; highly recommended. ; }