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Learner Reviews & Feedback for Customer-Centric IT Strategy by University of Virginia

4.5
stars
299 ratings
81 reviews

About the Course

Now more than ever, corporations are investing heavily in IT. The quality of these investments affect the daily work of millions, yet it’s not uncommon to see industry surveys where the failure rates for IT projects is over 50%. It’s possible to do better and it’s possible to do so consistently. In this two-week course, we’ll step through major challenges within corporate IT and how to address them with the disciplined use of design thinking, Lean Startup, and agile as a team framework. By the end of this course, developed at the Darden School of Business at the University of Virginia and taught by top-ranked faculty, you’ll be able to: Use the Business Model Canvas to focus your company strategy and facilitate buy-in from stakeholders Translate your work on the Canvas to specific charters in IT Rapidly prototype strategically-aligned processes for implementation within your IT infrastructure Please Note: This is a short-form course, two weeks in duration....

Top reviews

SS

Aug 28, 2020

Excellent content, and some of the examples are actually related to real life scenarios. It's good to focus on small and medium businesses instead of talking about Fortune 500 companies all the time

AM

Sep 11, 2018

A great course that focuses on the importance of being customer centric when developing IT solutions. Alex Cowan is a good lecturer.

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76 - 81 of 81 Reviews for Customer-Centric IT Strategy

By Shuaib M S

May 30, 2020

Content was good, however my personal opinion is that the lecturer on this program spoke at faster pace throughout. Which was not the case with earlier programs that I took at Coursera.

By Mozaffar I

Jun 01, 2020

It was good enough, But I excepted more because its title. It was good and good is the enemy of excellent.

I preferred more strategically lessons.

By Himanshu M

Jul 16, 2020

Program structure needs to be re looked into. Lectures are too long.

By LIU S G

Oct 02, 2018

simple and easy to digest

By Omar A

Apr 04, 2020

I'd recommend to make the course language much easier and also I'd prefer to avoid putting unrelated information to the course content. I had far experience as first course I've completed with Coursera. I wish all the best and good luck !!

By Michel

Mar 24, 2018

Absolutely shallow course, very disappointing. Two week course, where the first week goes through a high level business strategy framework without connecting it properly to IT - and the second week discusses process modelling (what does that have to do with an IT Strategy?). Very deceptive course name...