About this Course

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Learner Career Outcomes

25%

started a new career after completing these courses

25%

got a tangible career benefit from this course

14%

got a pay increase or promotion
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Beginner Level

No prior experience needed to participate in and benefit from this course.

Approx. 9 hours to complete
English
Subtitles: English

What you will learn

  • What design thinking is and when to use it

  • How to prepare to see and take action when opportunity arises

  • How to use design thinking to generate innovative ideas

  • How to take the many ideas you generate and determine which ones are likely to produce specific, desired outcomes

Skills you will gain

PrototypingProblem SolvingUser-Centered DesignDesign ThinkingSocial Issues

Learner Career Outcomes

25%

started a new career after completing these courses

25%

got a tangible career benefit from this course

14%

got a pay increase or promotion
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Beginner Level

No prior experience needed to participate in and benefit from this course.

Approx. 9 hours to complete
English
Subtitles: English

Offered by

University of Virginia logo

University of Virginia

Syllabus - What you will learn from this course

Content RatingThumbs Up95%(1,456 ratings)Info
Week
1

Week 1

2 hours to complete

DESIGN THINKING FUNDAMENTALS

2 hours to complete
13 videos (Total 73 min), 1 reading, 1 quiz
13 videos
What is Design Thinking?4m
Why is Design Thinking Important?4m
How is Design Thinking Different?10m
Four Questions Animation54s
Four Questions and What Is?3m
Four Questions: What If? What Wows? What Works?6m
Kingwood Intro5m
Kingwood and What Is?4m
Kingwood and What If, What Wows, What Works5m
Dealing with Complex Social Systems8m
Visualization7m
Six Abilities That Matter Most5m
1 reading
Catalyzing a Conversation for Change10m
1 practice exercise
Week 1 Design Thinking Fundamentals Quiz20m
Week
2

Week 2

1 hour to complete

BEFORE YOU BEGIN, AND ASKING "WHAT IS?"

1 hour to complete
12 videos (Total 57 min)
12 videos
Introduction to What Is?7m
Kingwood Trust: Ethnography Part 17m
Kingwood Trust: Ethnography Part 24m
Monash University Medical Centre Intro2m
Monash Looks at What Is7m
Journey Maps and Unmet Customer Needs3m
Four Things to Know About Journey Maps3m
Journey Map Example: The Whole Aquarium3m
More Journey Map Examples4m
Journey Maps: My Favorite Tool3m
Assessing and Expanding Your Repertoire6m
1 practice exercise
Week 2 Before You Begin, And Asking "What Is?" Quiz20m
Week
3

Week 3

2 hours to complete

A MINDSET FOR INNOVATION, AND ASKING "WHAT IF?"

2 hours to complete
11 videos (Total 75 min)
11 videos
Introduction to What If?3m
The Challenge of Possibility: Geoffrey and George, Part 112m
The Challenge of Possibility: Geoffrey and George, Part 211m
Intro to Iveragh, Kerry Part 18m
Iveragh and What If, Kerry Part 24m
The FDA Intro5m
FDA Design Thinking Description7m
Stakeholder Mapping4m
Stakeholder Example7m
Storytelling5m
1 practice exercise
Week 3 A Mindset For Innovation, And Asking "What If?" Quiz20m
Week
4

Week 4

4 hours to complete

ASKING "WHAT WOWS?" AND "WHAT WORKS?"

4 hours to complete
14 videos (Total 67 min), 5 readings, 2 quizzes
14 videos
Intro to What Wows: Assumption Testing3m
Whiteriver Part 1: First Assumptions5m
Whiteriver Part 2: Reassessing Assumptions4m
Intro to What Wows: Prototyping4m
MasAgro: Creating a Space for Experimentation3m
MasAgro's Hub System4m
MasAgro's Innovation Network5m
Intro to What Works3m
Monash Learning Launch3m
Monash Initiative: Long Patient Stays5m
Integrating DT Across Monash Organization4m
Reviewing Our Lessons6m
Actions for Impact8m
5 readings
Indian Health Service (IHS) Hospital Check-in Redesign3m
Agile Psychological Medicine Clinic10m
Design Thinking Opportunity: Assignment Overview10m
Design Thinking Opportunity: Assignment Rubric10m
Identifying a Design Thinking Opportunity10m
1 practice exercise
Week 4 Asking "What Wows" and "What Works" Quiz20m

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Frequently Asked Questions

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    • The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
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  • You will be eligible for a full refund until two weeks after your payment date, or (for courses that have just launched) until two weeks after the first session of the course begins, whichever is later. You cannot receive a refund once you’ve earned a Course Certificate, even if you complete the course within the two-week refund period. See our full refund policy.

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