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Learner Reviews & Feedback for Improving Communication Skills by University of Pennsylvania

1,796 ratings

About the Course

Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life....

Top reviews


Sep 9, 2020

An absolutely wonderful course on communication skills. Its a course every professional should take as it teaches the very basics of communication that we all should incorporate and practice everyday.


Mar 11, 2020

This course surpassed my expectation. I can not only apply what I have learned in my professional life but also can help me to improve some personal aspects, like communication with my family members.

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401 - 425 of 462 Reviews for Improving Communication Skills

By Paula S

Aug 11, 2022

The course was very informative and contained useful information. It was a little difficult to understand at times, as the professor slurred his words.

By Nassia B

Sep 18, 2020

Almost all materials were incredibly useful, apart from the Goals section in Week 4 - I didn't really find a connection with communicating effectively.

By Pedro F P

Jul 14, 2021

Very interesting content shared through the right shape. Full of stories and practical points of view to argue on the thesis behind. Congratulations!

By Maitri J

May 10, 2020

I really enjoyed the videos and the case studies/ stories presented in the videos, they really help me understand the concept in a real life manner.

By Mohamed G M

May 21, 2020

it is a great course and has alot of information in it, it opens your mind to a new aspects that you didnot know that it exists .

By Yasmin A

Aug 25, 2019

Way too much information. I feel it needed to be two courses rather than one. Otherwise, really good content. Thank you.

By Maedeh G

May 25, 2020

This course was very informative for me. I learned some useful information that's gonna help me a lot in the workspace.

By Sarah A

Sep 17, 2020

The presenter is really good. I wish if there was more connection between various topics talked about in this course.

By Leandro C M

Oct 18, 2018

Could be more focused on communication skills

Video examples of excellent communicators would also help and inspire

By Patrick E

Aug 4, 2017

Engaging lectures that help you consider and apply ideas people use every day in a more conscious, structured way.

By Anastasia P

Feb 15, 2018

Good course for the theory on the different elements that influence our personnal and workplace communication.

By Roberto M

Sep 23, 2018

I think the course could be improved by adding some exercises so that students can practice what they learn.

By Maurizio P

Jun 16, 2017

Interesting and well structured course. Clear explainations, very useful the examples from news.

By Elena E

Sep 22, 2022

Interesting examples from the corporate / political world illustrate sociological principles.

By Yaki M

Aug 7, 2020

Quite an interesting course. Provides perspective on our daily lives and communication.

By Abdur R A

Mar 7, 2020

it was a good journey to learn different techniques of communication with the course.

By Andrea R

Mar 31, 2020

Very usefull to improve and understand communication skills and techniques

By Omar G

Dec 22, 2019

Materials are insightful and examples bring theory in to practice

By Waleed P

Aug 27, 2017

Loved the course. Would love to see some more examples next time!

By Hugh T

Oct 4, 2020

Very engaging videos with great examples to illustrate points.

By Shahzaib A

Apr 19, 2020

It should tell more about communication otherwise its great

By Steve R

Aug 24, 2020

Great professor explaining how communication really works.

By sonika t

Jun 11, 2017

Good experience and a very good learning .......thanks

By Yukari S

Feb 6, 2022

It is good module to learning communication skill

By Chaiwat W

Apr 25, 2020

This course is powerful if you can use it right.