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Learner Reviews & Feedback for Improving Communication Skills by University of Pennsylvania

1,440 ratings
379 reviews

About the Course

Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life....

Top reviews

Mar 11, 2020

This course surpassed my expectation. I can not only apply what I have learned in my professional life but also can help me to improve some personal aspects, like communication with my family members.

Sep 9, 2020

An absolutely wonderful course on communication skills. Its a course every professional should take as it teaches the very basics of communication that we all should incorporate and practice everyday.

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326 - 350 of 372 Reviews for Improving Communication Skills

By Patrick E

Aug 4, 2017

Engaging lectures that help you consider and apply ideas people use every day in a more conscious, structured way.

By Anastasia P

Feb 15, 2018

Good course for the theory on the different elements that influence our personnal and workplace communication.

By Roberto M

Sep 23, 2018

I think the course could be improved by adding some exercises so that students can practice what they learn.

By Maurizio P

Jun 16, 2017

Interesting and well structured course. Clear explainations, very useful the examples from news.

By Yaki M

Aug 7, 2020

Quite an interesting course. Provides perspective on our daily lives and communication.

By Abdur R A

Mar 7, 2020

it was a good journey to learn different techniques of communication with the course.

By Andrea R

Mar 31, 2020

Very usefull to improve and understand communication skills and techniques

By Omar G

Dec 22, 2019

Materials are insightful and examples bring theory in to practice

By Waleed P

Aug 27, 2017

Loved the course. Would love to see some more examples next time!

By Hugh T

Oct 4, 2020

Very engaging videos with great examples to illustrate points.

By Shahzaib A

Apr 19, 2020

It should tell more about communication otherwise its great

By Steve R

Aug 24, 2020

Great professor explaining how communication really works.

By sonika t

Jun 11, 2017

Good experience and a very good learning .......thanks

By Chaiwat W

Apr 25, 2020

This course is powerful if you can use it right.

By BacHa B

Apr 20, 2020

I enjoy taking this course. It's very practical.

By Anshuman S

Jun 12, 2018

Well designed and articulated course!Excellent!

By Saqib R

Sep 17, 2017

very informative and help to enhance abilities

By Joseph K

Jan 28, 2019

Some of the quizzes were too difficult.

By Deborah O

Apr 21, 2020

Very impressive and interesting course

By Ayotunde R

Sep 14, 2017

An informative and enjoyable course.


Apr 30, 2020

Very insightful and practical


Sep 27, 2020

Apt and comprehensive!

By José M L d A

Oct 16, 2020

Interesting week #4

By Salma k

Apr 16, 2020

It was helpful 😊

By Rodrigo B d S

Jun 11, 2017

Very good tips!