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Learner Reviews & Feedback for Introduction to Operations Management by University of Pennsylvania

2,285 ratings
513 reviews

About the Course

Learn to analyze and improve business processes in services or in manufacturing by learning how to increase productivity and deliver higher quality standards. Key concepts include process analysis, bottlenecks, flows rates, and inventory levels, and more. After successfully completing this course, you can apply these skills to a real-world business challenge as part of the Wharton Business Foundations Specialization....

Top reviews

Aug 24, 2020

Great Instruction by Prof Christian - very lucid and with real world examples. Learning a business skill is mostly learning observation.. Now I know what to observe when looking for productivity!

Jan 28, 2021

I found this course to be very informational; the practice and homework were excellent to prepare for the exams, and the instructor covered all material in the lectures that was on the exams.

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376 - 400 of 497 Reviews for Introduction to Operations Management

By Varun L

Apr 25, 2020

Excellent teacher. Brilliant learning experience. However, Module 4 could have been a little more explanatory.


Jul 26, 2016

Very good.

Jesús Alberto Lozada


Professor at the Catholic University Andres Bello, Caracas Venezuela.

By Ahmed I

Jun 25, 2016

everything is pretty good , just handwriting of the trainer is not clear enough or its camera issue , thanks

By Han-Chuan T

Apr 12, 2018

It would be even better to go deeper in the topic of 6-sigma and TPS. However, overall a very useful course.

By Soumyanath G

Jun 4, 2020

Thank you Prof. Christian for the wonderful course lectures, It was really nice studying this course

By Raúl A P

Jun 28, 2019

This course teach you the main keys to have a better control of your operations in a begginer level.

By Bertrand B

Jan 2, 2016

Very good introduction. The course really tackle the "bottleneck" problem (Theory of Constraints).

By Jay P

Feb 20, 2017

Overall good course, but the wordings in the graded assignments and exams are sometimes ambiguous

By John P S

Dec 16, 2016

Probably the toughest course I've attended on Coursera, but there's a lot of good info in here.

By Khalid A G M

Dec 9, 2019

Exams as lengthy and boring, other courses exams test concepts without taking too much time

By Shantan K

Apr 1, 2017

Very mathematical course. First week was nothing. No need of this being a 4week course.

By Michael K

Oct 30, 2016

Course material was great. Some confusing test questions and limited mentor assistance wa

By Chukwuemeka N N

May 16, 2020

great tutorship. although the questions are tough. That means we need to practise more.

By Carlos L

Nov 29, 2017

There have to be more examples on how to equate different aspects of the questions.

By Moncef S

Jun 20, 2016

Very interesting and broad course, the six sigma session could be more enriched

By bhanu

Dec 25, 2016

Good course.Lays strong foundation of operations and its uses in the industry.

By Omkar M

Mar 26, 2016

Great Introductory course offered with well explained concepts of operations

By Deleted A

Aug 19, 2017

The problems were very interesting and were challenged no yiurunderstanding

By Tarun b

Oct 14, 2016

Good course to start with operation management. very basic and precise.

By Denise S

Jun 17, 2020

I enjoyed the class, Professor Christian did an excellent job.

By yogendra c

Mar 6, 2019

Good for those who are looking from quantitative prospective.

By Mohammad A A

Sep 22, 2020

Great course. It would be good to include real case studies.

By Vaibhav B

Jul 15, 2018

Final quiz should contain questions from all the 4 sections.

By Yevgenii P

Oct 4, 2018

Course is informative, while assignments are often unclear.

By Eric H

May 29, 2016

The content is good and it's a good overview of operations.