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Learner Reviews & Feedback for Introduction to Operations Management by University of Pennsylvania

4.4
stars
2,525 ratings

About the Course

Learn to analyze and improve business processes in services or in manufacturing by learning how to increase productivity and deliver higher quality standards. Key concepts include process analysis, bottlenecks, flows rates, and inventory levels, and more. After successfully completing this course, you can apply these skills to a real-world business challenge as part of the Wharton Business Foundations Specialization....

Top reviews

KR

Aug 24, 2020

Great Instruction by Prof Christian - very lucid and with real world examples. Learning a business skill is mostly learning observation.. Now I know what to observe when looking for productivity!

RE

Jan 28, 2021

I found this course to be very informational; the practice and homework were excellent to prepare for the exams, and the instructor covered all material in the lectures that was on the exams.

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501 - 525 of 555 Reviews for Introduction to Operations Management

By Sainath A

May 28, 2020

The videos aren't enough to get through the homework and quiz which I thought were to go through.Rest the content was good.

By Francisca E

Apr 19, 2021

Professor spoke too fast, not always clear, many students had same consistent questions about quizzes, examples and tests

By Marlowe D

Mar 4, 2017

This course is fairly informative but it take much longer than advertised unless you have a background in operations.

By MUHAMMAD A A M

Jul 29, 2021

The way instructor gets into the numerical solutions is not that great to understand. It should be in gradual pace.

By Philip R

Jul 4, 2017

Decent material and very sincere instructor, but somewhat dry and not as vividly applied as would be possible

By Xinhua L

Jul 22, 2018

some concepts are not very clear and exam questions are not reflecting the concepts taught in the course

By Mukil V N

Jul 6, 2020

The test taking instructions needs to be more specific. This was a big pain. The lessons are good.

By Angelene M S V

Sep 1, 2016

A pretty hard course with a very fast paced mode of learning. Still useful and challenging!

By Duong B N

Apr 21, 2016

Plz help to make knowledge as short and simple as they can be for the learner.

By Henry M

Jun 23, 2016

Goes through the material somewhat quickly. Could have done more with week 1

By Rajarajeshwari S M

Jun 28, 2016

Need more sample problems to understand the concepts better.

By ABHISEK D

Mar 26, 2016

This is not upto the standard of Wharton, I believe.

By Rean T

Nov 6, 2017

Formatting of answers during quizzes wasn’t clear.

By Stephanie P

Dec 12, 2020

Course material not user friendly.

By Antonio D

Jul 26, 2021

Some examples have wrong results.

By Lauren J

May 20, 2020

Prof is not good. Works out problems by just scribbling numbers that you can barely read with no explanation of how he got them. Which later in forums you might find out are wrong and he never redo and corrected the video. How he got the numbers and if they are correct is for you to figure out on your own making the whole "review" useless and not at all helpful to be able to complete the test or homework. Forums are somewhat more helpful as people actually explain how they solved the problems. The practice questions being solve is actually also useful as it is solved by someone other then the prof. The homework and finals should have instructions on how many decimal places it accepts as I would have 3 decimals on some answers and they would be right. Then on the next question I would solve it 6 times, look over all the examples and everything in the forum and final put the SAME ANSWER in again with two decimals not three (like the other correct questions) and then it's right. So why that would change part way through a test and not be noted is beyond me. Overall the prof made me hate the course and everything to do with Operation Management which I previously enjoyed. Would not recommend to a friend. Extremely frustrating course

By Pedro R

Aug 24, 2020

The course content was good, however, the teacher has a lot of room for improvement to say the least. He seems to be an expert on the field but he was bad in transmitting knowledge. His language was confusing and not clear in both verbal and written explanations (terrible handwriting). I have no problem with the fact that he is not a native English speaker, but he could try to open his mouth a little bit more when talking so it is not so hard to understand him. Also, he throws a lot of statistical concepts into excel formulas without explaining where do they come from when doing the exercises which makes it very difficult to understand without having a background knowledge forcing the student to look for external resources and do a lot of investigation outside COURSERA. Finally, the exams were the worst part. They were poorly designed with unclear wording that can be misleading and cause the student to fail just to try it again assuming different meanings of the message. Also, the answers had to be manually inputted instead of multiple selection, which increases the possibility of format errors.

By Alex G B

Jun 26, 2020

Incredibly difficult for an intro class, especially as the Prof makes a lot of assumptions in calculations that aren't clearly defined. The homework quizzes and exams involve problems and formulas that are a bit too complex for an intro course for the general public! A lot of careful interpretation of wording and multiple steps mean that this course is quite challenging and takes a lot of careful attention.

I'd give it 1 star, except that the more you take of the course, the more the concepts start to make sense and the formulas become the tiniest bit easier.

Far too complex and challenging to be necessary for the overall specialisation; I thought that being a qualitative oriented person (with a PhD from an elite, Top 20 university in Social Science) that Corporate Finance would have been the toughest course on the specialisation, but actually, I think this one is. (Corporate Finance is actually *incredibly* well taught, by the way, and I gave that course 5 stars!)

By Shelby

Aug 18, 2016

This course is designed much differently than the other Fundamental Courses. The content is clear in the lectures, however, the questions in the quizzes are not based on concepts learned in the lesson directly. The quiz and final exams are not multiple choice, but instead require you to enter you answer manually and it is graded. The two combined makes it difficult to know which answer the teacher is searching for and leads to a frustrating process while test taking.

By Sven B

Jul 5, 2020

What I would argue as the deficiency of this course is the lack of deeper insight into the topics. The lectures themselves were very “dry,” but what disappointed me the most was the professor’s lack of deeper meaning in explaining the things he does and his approach to problem-solving. He should explain his reasoning in more detail when he is solving problems (giving more mathematical explanations and arguments etc.)

By Christian J K

Oct 2, 2019

Great course content. However, the graded homework and final exams have several unclearly-written trick questions that ask for answers that are not covered anywhere in the lecture videos or handouts. It is my professional opinion, as an experienced course developer and assessor, that this subject's assessment tools and evidence guides need to moderated and validated to be reliable, fair, flexible and valid.

By Nicole S

Jun 17, 2022

The sound is too low even at the highest computer volume so it's difficult to hear. I haven't had this issue with any other classes so far. The professor does a lot of mental math during practice problems without explaining where the numbers come from making it difficult to follow. The homework and tests have scenarios and equations which were not discussed in the classes.

By 张旭

Aug 3, 2020

it could be better if the teacher wanna make it better. Through the course, I can sense that how a business owner making the organization operation more efficient and more productive, but without any feeling that a teacher is trying to deliver knowledge to us. It is not that bad, while comparing to other courses I have attended, 2 stars.

By Colleen M

Jun 16, 2020

The questions in the homework and quizzes are much harder than what is given in the videos. There are not enough opportunities for practice problems for students to be successful. The instructor is difficult to understand, making this much more frustrating than it needs to be.

By Aaron D M

Feb 3, 2023

Course is interesting and one of the best from this specialisation, but technically it is really bad, a lot of errors, and confusing questions in tests, where you don't need to solve problem, but need to invent what professor mean when created that question.