Amy Versaw account profile

Personal details

Amy Versaw

She, Her

Highlights

Google Google Project Management Professional Certificate

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Google Google Project Management Professional Certificate

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Intuit Intuit Academy Bookkeeping Professional Certificate

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Additional info

Links & Resume

Other

I help teams work smarter by building clear systems, processes, and training that drive confidence and performance. My background spans learning enablement, operations, and coaching, and I’m drawn to roles where I can solve problems, improve workflows, and support people through change. I’m passionate about continuously learning and applying new tools that make work feel easier and more effective.

Highlights

Google Google Project Management Professional Certificate

View certificate

Google Google Project Management Professional Certificate

View certificate

Intuit Intuit Academy Bookkeeping Professional Certificate

View certificate

Work preferences

Desired roles

Business / Management Analyst

Revenue Manager

Operations Analyst

Operations Manager / Supervisor

Director of Operations

Operations Manager

Business Management and Operations

Additional info

Links & Resume

Other

Experience

Work history

Real Estate Agent at Keller Williams Realty

(December 2019 - Present)

Built and led a remote-first real estate business during the pandemic, leveraging virtual tours, CRM automation, and digital tools to drive performance in the top 20% of agents locally. Mentored new agents by simplifying complex systems into clear, actionable strategies that accelerated performance. Designed onboarding programs focused on CRM usage, virtual selling, and process efficiency. Collaborated with leadership to assess needed improvements based on feedback and business goals.

Curriculum and Instructional Designer / Developer at Eastman Credit Union

(September 2016 - May 2019)

Lead LMS Administrator overseeing data integrity, staff training, and reporting. Created custom eLearning using Articulate Storyline, Replay, and Rise. Acted as primary lead for the eLearning division in Training & Development. Directed and supported projects across teams, ensuring smooth execution. Drove improvements in training delivery and internal communication.

Corporate Trainer at Eastman Credit Union

(April 2012 - September 2016)

Oversaw procedures for Tellers and Head Tellers, leading bi-monthly forums to train and empower leadership in daily operations. Acted as back-up Teller Trainer, later onboarding and mentoring their full-time replacement. Researched, implemented, and trained staff on a new LMS to improve learning efficiency. Identified gaps in training and initiated development of custom content to enhance staff performance.