Kapr Idriss Conteh account profile

Install and configure computer hardware, software, wireless display systems, and printers; Provide technical support through both on-site presence and remote channels; Respond promptly to ticketing incidents and requests, prioritizing based on urgency and impact; Participate in the implementation of changes to the IT infrastructure to achieve organizational goals; Perform routine maintenance to ensure optimal performance & security; Manage inventory of IT assets, ensuring resource optimization.

Install, configure, and troubleshoot workstations and servers physically and virtually; Monitor the helpdesk and support line to meet SLA benchmarks effectively; Document IT processes, resolutions, and procedural directives systematically; Manage user and computer accounts through Active Directory administration; Oversee and manage new hire onboarding and offboarding assets; Coordinate the recruitment, training, and supervision of IT interns.

Managed Active Directory user and computer accounts, proficient in documentation and presentations. Installed, configured, and troubleshooted workstations physically and virtually. Utilized SysAid Helpdesk for efficient ticket and asset management. Configured workstations for remote employees onsite and in work-from-home settings.