Malcomb Brown account profile

As a dietary aide, I am responsible for portioning residents' desserts and snacks, based on their individual dietary constraints. I account for additional portions during my preparations along with ensuring there has been no cross-contamination, to avoid any allergic reactions. These processes have to be completed prior to our breakfast, lunch, and dinner tray lines.

Analyzed call data, decreasing call time by 30 seconds while increasing closing rate by 15%. Resolved customer complaints leading to decreased product returns and maintained customer satisfaction at 90% or higher. Guided coworkers through sales calls by providing insights into the customer's needs increasing sales conversion by 40%. Managed all prospective customer correspondence, including emails and calls, within 24 hours maintaining at least a 90% satisfaction score.

Chaired the creation of e-commerce websites. Conducted product research and built an internal data pipeline to store and process 100+ products, providing partners with an analytics dashboard. Developed A/B testing strategies for marketing campaigns decreasing ad spend by 10% and increasing conversion by 18%. Analyzed market price data leading to price changes increasing traffic by 20% and sales by 30% over the previous month. Guided the creation and design of the website increasing SEO by 67%.