Philip Hillman account profile

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Philip Hillman

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Philip Hillman is a Product Strategy & UX Leader specializing in building and guiding high-performing, multidisciplinary teams at world-renowned companies including Google, Credit Suisse, and Amazon. He excels at navigating complex product environments and driving strategy from user needs discovery through to execution. Leveraging domain expertise across Fintech, E-Commerce, and AdTech, he delivers measurable business impact and bar-raising product experiences within high-compliance sectors.

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Experience

Work history

UX Manager at Google

(September 2021 - Present)

Leading a globally distributed UX team guiding strategy and design execution for Google’s Video Advertising ecosystem (YouTube, Google TV, Audio). Responsible for the UX across Google Ads platform, supporting video advertisers in campaign creation, buying, and measurement. Focus areas include defining annual UX vision, architecting global design operations, and leading the strategic design of AI-driven features.

Head of UX Research & Design at Credit Suisse

(September 2017 - September 2021)

Built and led the global in-house UX practice, managing a cross-functional team of specialists in research, design, and writing to champion user-centricity across the organization. Responsible for evangelizing Design Thinking through a global training curriculum and establishing a vital internal capability. Focus areas included influencing annual business strategy through service design programs, managing a global pattern library, and delivering a cutting-edge in-house UX research lab.

UX Design Lead & Manager at Tesco

(October 2016 - September 2017)

Led and managed a distributed UX team focused on optimizing the end-to-end customer journey for basket, checkout, and fulfillment. Responsible for driving strategy to improve conversion across critical pathways, including a complete redesign of the customer loyalty signup journey to enhance user acquisition and revenue performance.

Snr. UX Design Lead & Manager at Amazon

(January 2016 - September 2016)

Led a distributed team across London and Seattle guiding UX Research and Design to develop scalable, personalized browse and discovery experiences for global channels. Responsible for establishing a holistic, evidence-based design process integrating qualitative research and quantitative validation within the EU division. Focus areas included developing a "hands-free design" strategy utilizing Machine Learning and design systems to continuously improve the online store user experience.