Now more than ever, corporations are investing heavily in IT. The quality of these investments affect the daily work of millions, yet it’s not uncommon to see industry surveys where the failure rates for IT projects is over 50%. It’s possible to do better and it’s possible to do so consistently. In this two-week course, we’ll step through major challenges within corporate IT and how to address them with the disciplined use of design thinking, Lean Startup, and agile as a team framework.

Customer-Centric IT Strategy

Customer-Centric IT Strategy
This course is part of Leading the Modern Day Business Specialization

Instructor: Alex Cowan
25,769 already enrolled
Skills you'll gain
- Large Language Modeling
- Cyber Security Strategy
- Project Portfolio Management
- Cybersecurity
- Cyber Risk
- IT Management
- Information Technology
- Process Design
- Business Modeling
- Technical Communication
- Business Strategy
- AI Enablement
- Customer experience improvement
- Agile Methodology
- Design Thinking
- Technology Strategies
- Artificial Intelligence
- Threat Management
Details to know

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Assessments
4 assignments
Taught in English
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This course is part of the Leading the Modern Day Business Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
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- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
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There are 4 modules in this course
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Showing 3 of 676
AG
Reviewed on Apr 9, 2021
The examples of how to apply the learnings to actual problem scenarios is amazing.
KD
Reviewed on Feb 11, 2021
The Instructor made it easy to understand the topics and it was well-organized.
PR
Reviewed on Apr 18, 2023
Good break down of IT strategy ..would be great to have more of IT specific examples
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