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Sales Operations/Management

Sales jobs span nearly every industry, from agribusiness and pharmaceuticals, to telecommunications and property management. And essential to sales is the management of the sales force. This course provides the knowledge and know how required for careers in sales management. Students are exposed to all facets of sales management, including organizing, selecting, training, motivating, supervising and compensating the sales force, territory management and administration and sales and expense forecasting. Also covered are typical sales management problems and potential solutions. As part of the course, you will meet a number of practicing sales managers who share their experience and knowledge. The learning outcomes are: · Develop a plan for organizing, staffing and training a sales force. · Identify the key factors in establishing and maintaining high morale in the sales force. · Develop an effective sales compensation plan. · Evaluate the performance of a sales person. · Organize sales territories to maximize selling effectiveness. · Evaluate sales and sales management strategies in relation to current legal and ethical standards of practice.

Status: Strategic Planning
Status: Account Management
BeginnerSpecialization

Top reviews across Sales Operations/Management

RR

Reviewed Sep 1, 2019

It pretty well structured, I work in sales for a couple of years and the course has helped me to realize how bad I have been leading a sales team.

G

Reviewed Apr 18, 2019

This course covers everything you need to know about sales force management. However, I am having a hard time getting everything graded to show the class is complete

GG

Reviewed Mar 21, 2019

Surprisingly interesting subject. Very decent lectures.

BD

Reviewed May 13, 2021

Great course to build foundation in Sales & Marketing. Thank you Professor Emily C. Tanner, Suzanne C. Bal & Michael F. Walsh

NR

Reviewed Aug 22, 2020

Overall good content if you are not familiar with the subject or if you want to have a broad picture of what SM entails.

M

Reviewed Jan 29, 2019

It was great to join this course, great content and great teachers. Thank you #Coursera & #WVU ✨

OO

Reviewed Aug 5, 2019

In-depth and very practical delivery of the course. Thank you

TS

Reviewed Oct 7, 2020

Deeply appreciate WVU efforts making such an elite level of education available online.

RM

Reviewed Mar 14, 2019

A GOOD CAURSE THAT EVERY SALES MANAGER MUST DO EYE OPEING RECOMMEND TO ALL SALES PROFERSIONAL COURSERA YOU ARE DOING GREAT GOD BLESS ALL THE TEAM AND THE LECTURES

AJ

Reviewed Mar 16, 2021

Great course only issue is you really have to chase others to review your assignments and it get really annoying.. it can take sometime before you even get noticed. :(

SP

Reviewed Feb 25, 2021

Good course with logical assignments and good learning about salesforce

NR

Reviewed Aug 22, 2020

It provides a good overview of the subject matter, helps to gain a general understanding of this important topic on sales.

Learner reviews across Sales Operations/Management

Showing: 20 of 97

Tina
Course: Account Management & Sales Force Design
1.0
Reviewed Feb 3, 2019Course: Account Management & Sales Force Design
Kelly
Course: Account Management & Sales Force Design
1.0
Reviewed Apr 15, 2022Course: Account Management & Sales Force Design
Anjana
Course: Account Management & Sales Force Design
5.0
Reviewed May 14, 2020Course: Account Management & Sales Force Design
Alex
Course: Account Management & Sales Force Design
4.0
Reviewed Mar 17, 2021Course: Account Management & Sales Force Design
Pedro
Course: Account Management & Sales Force Design
2.0
Reviewed Jul 28, 2020Course: Account Management & Sales Force Design
ahmed
Course: Account Management & Sales Force Design
2.0
Reviewed Dec 25, 2018Course: Account Management & Sales Force Design
Julia
Course: Account Management & Sales Force Design
5.0
Reviewed May 23, 2020Course: Account Management & Sales Force Design
Ashley
Course: Account Management & Sales Force Design
5.0
Reviewed Jun 1, 2020Course: Account Management & Sales Force Design
Olatunde
Course: Account Management & Sales Force Design
5.0
Reviewed Aug 22, 2019Course: Account Management & Sales Force Design
Prakash
Course: Account Management & Sales Force Design
5.0
Reviewed Apr 20, 2020Course: Account Management & Sales Force Design
Gina
Course: Account Management & Sales Force Design
5.0
Reviewed Mar 19, 2019Course: Account Management & Sales Force Design
Theresa
Course: Account Management & Sales Force Design
3.0
Reviewed Apr 15, 2021Course: Account Management & Sales Force Design
Pablo
Course: Account Management & Sales Force Design
3.0
Reviewed Mar 1, 2019Course: Account Management & Sales Force Design
Christian
Course: Account Management & Sales Force Design
2.0
Reviewed Aug 14, 2025Course: Account Management & Sales Force Design
Jordan
Course: Account Management & Sales Force Design
2.0
Reviewed Apr 10, 2020Course: Account Management & Sales Force Design
DIANA
Course: Account Management & Sales Force Design
2.0
Reviewed May 9, 2022Course: Account Management & Sales Force Design
Didier
Course: Account Management & Sales Force Design
1.0
Reviewed Aug 13, 2025Course: Account Management & Sales Force Design
Omar
Course: Account Management & Sales Force Design
1.0
Reviewed May 23, 2020Course: Account Management & Sales Force Design
panneru
Course: Account Management & Sales Force Design
1.0
Reviewed Apr 14, 2022Course: Account Management & Sales Force Design
Bernardo
Course: Account Management & Sales Force Design
1.0
Reviewed Jul 22, 2020Course: Account Management & Sales Force Design