Although the course has a lot to offer, but the outdated videos are hard to follow, because the IBM Cognos has changed some of the interfaces since the videos were created and it makes it very hard to follow as a hands on course to learn. The videos can also dramatically improve, by offering more examples, and also they were recorded like TV commercials, very fast moving on screens which they needed to be more gradual for the students to follow. Unfortunately the support for this course wasn't good at all, either the support personnel didn't have the inadept knowledge of the products specially IBM Cognos, or they refused to provide educational support to help us resolve problems. The support was more like the Uber support rather than the one expected from an organization like IBM.
Before taking this course I was so excited to learn all I could about the IBM Cognos. but I had to learn everything on my own at a very slower pace than I usually do. It is a shame that a course offered as part of a certification program which introduces a powerful tool which is also made by the same company, is butchered so badly .
Please review all the course materials and update them appropriately and hire some professional people with knowledge and patience to properly address the course shortcoming's which are a lot.