This course teaches you the simple principles expert managers use to improve and motivate employee performance. You’ll never have to avoid telling an employee “the truth” again, because the seven techniques we teach will not make employees defensive or afraid. As a manager, or someone who would like to be a manager, you’ll also learn specifically what feedback is, how negative feedback is weighed more heavily than positive, and how positive feedback can super-charge behaviors such as creativity and teamwork. Giving feedback is a skill which develops over time. We give you a process you can use to improve your feedback skills and deliver it with confidence. You will find that there is a scientific basis for many of your observations and intuitions about feedback—such as, it is hard to give correctly, people don’t like it, and more. This will be reassuring as you learn how to overcome these difficulties. We hope you have a fantastic time becoming a better manager!
EH
I really enjoyed this training. It gives you a theory combined with exercises and provides you with tips on how to apply this in practice, accompanied with documents to track your progress.
EW
I liked the mix of business and psychology in this course, as well as the straight forward and easily implemented strategies for improving both positive and negative feedback.
CK
I have understand from the course, How to handle team with Negative feed and positive feed back. This course will helpful for me while giving feedback to my employees.
RA
nice explanation of the videos. visually attractive and descriptive. questions were great as well. learnt a lot of stuff. teaches you what, when, where, why, and how to give correct feedback
DS
Great Course. I love the way it is designed, delivered. I learned a lot. The most imporatnt part is that I enjoy every bit of the session and completed everything less than a week. :)
TL
there are so much use cases that i can apply in my life. thanks so much for giving the psychology know how into the lecture to help us in understanding the root course
DH
Only directed to business situations. Probably great for managers. Some of the ideas I'm sure could work in personal situations as well but hard to know exactly how or which ones.
MS
I love how this course was designed - incorporating the psychology bonus part and science-based. I learned a lot of practical ways that I can apply to my new workplace. Thank you!
LD
It was helpful and intersting.The onle negative point is that the instructor wasn't looking to the camera. She seemed to be reading notes looking somewhere else, and that was distracting.
BC
Excellent course. I started it being a bit skeptical, just with the intention to go quickly through some video scripts. but I changed my mind. There is so much to learn here
AH
The course is very to the point and has a good structure. It does not only teach you how to provide proper feedback, but also how to provide feedback to different type of employees.
LJ
I enjoyed the course, it gave good examples which helped explain the content from each of the sections. The content was not too heavy and was easier enough for me to ingest.
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nice explanation of the videos. visually attractive and descriptive. questions were great as well. learnt a lot of stuff. teaches you what, when, where, why, and how to give correct feedback
I learned a lot from this course. It gave the psychological background in addition to instructions in how to give feedback. Learning the Why made me understand the What so much better.
This is the BEST online course I've taken on Coursera - or any other online platform for that matter. I appreciate the care taken to script each lesson and I also like the animation that kept me engaged. There's nothing worse than listening to an instructor who's not even prepared and is "just sitting there" in front of a camera.
I also liked the final PDF documents. I plan on applying what I learned from this course at work.
This course was short but very informative and very helpful for an aspiring leader like myself. It also helped me understand how to view or understand when I receive feedback. I highly recommend it!!
I enjoyed the course and learned a lot from it. The content is well organised and focused on practical situations. I particularly enjoyed the bits of psychological research shared in the content.
This course is great for me for two reasons: Its has a powerful 'why' for effective feedback process and a very convincing and practical 'how' of giving feedback - It has left me with practical execises to practise the skill and sharpen my acumen
Excellent course. I started it being a bit skeptical, just with the intention to go quickly through some video scripts. but I changed my mind. There is so much to learn here
The course is very to the point and has a good structure. It does not only teach you how to provide proper feedback, but also how to provide feedback to different type of employees.
there are so much use cases that i can apply in my life. thanks so much for giving the psychology know how into the lecture to help us in understanding the root course
Some of the material on this course was useful, especially the parts on positive expectations. However, overall it was geared towards more traditional, corporate environments and was less helpful to the kind of tech companies where I work. Some of the advice given would have been actively unhelpful if I implemented them at work.
I wish there had been an emphasis on understanding why an event has occurred, as well as bringing curiosity and empathy to feedback conversations. I've found books like "Thanks for the Feedback" and "Radical Candor" to be more much more helpful.
Great Course. I love the way it is designed, delivered. I learned a lot. The most imporatnt part is that I enjoy every bit of the session and completed everything less than a week. :)
A must take for any person wanting to be Task Team Leader or Manager. :)
It concise and direct to the point however see this more of western oriented and may not always be applicable to Asian culture such as the Philippines. Nonetheless, I find it helpful.
This is an excellent course especially for professionals, but can also be applied in everyday life situations. The instructor is great, explains the material clearly, with plenty of examples and practice. The 7 step method she introduces seems simple and highly effective, plus a lot of additional resources are provided to help students achieve a long term change in how they perceive and give feedback. If i had to point out a single drawback, it is that the instructor mostly looks at the script and not the camera, whereas "eye contact" is plays a role in my opinion in establishing a connection with the viewers/ students.
Overall, i consider this a great course, with a great instructor and i would recommend it to anyone!
This course is presented in a very clear and easy to digest format. Tracy explains quite complex concepts in plain english and with excellent examples. It is directed more at the business community, but the principles can be directed toward any speciality. I did this course as I wish to improve the feedback given to medical and surgical trainees. It has given me a whole new perspective on feedback, and I will be passing on what I have learned to my colleagues. This will be of significant benefit to the development of the trainees coming through.
Giving Helpful Feedback takes a very practical approach to giving feedback . The content and delivery style were easy to follow. the suggestions can be applied in a number of situations that where you challenged with providing feedback.
I enjoyed the course. It was logical well-structured and well researched. I also feel that it increased my competences in giving positive and negative feedback.
This was interesting and very useful information. It will take time to put it into practice expertly, but it is well worth the effort. I enjoyed the instructor's voice and delivery.
The course scores many different things than what I had already learned in other courses. I really liked the format of the material and the discussions pointed out.
It would be interesting to give more examples of feedbacks and mainly to include words preferably we cannot use in feedbacks. I say this, because certain words erase the sense of feedback, for example, "Martha, you are punctual at work, BUT ....
This "but" disturbs the employee's head, and often, from this moment on, the employee no longer has credibility in his words.
This course was helpful. It made me realise the importance of feedback on students and the same skill can be used when I have to manage my colleagues. The one aspect that stood out for me was sandwiching negative feedback with positive feedback. Another aspect was about Intellectual Blossomers case study. As lecturers, sometimes we tend to be slightly bias based on the performance of students who may have participated well in the previous assessment.