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Learner Reviews & Feedback for Introduction to Customer Service by CVS Health
365 ratings
About the Course
The Introduction to Customer Service course presents an in-depth look at communication, time management and de-escalation needed for a career in customer service. This course presents frameworks for communication, time management and problem-solving that allow you to improve your skills immediately and to evaluate customer service interactions. In addition, hands-on activities and community observations and projects are a part of this course, allowing you to get a real-world idea of key areas of customer service happening in your community.
By the end of the course, you will be able to:
- Create positive interactions with customers
- De-escalate conflict with customers
- Process retail transactions in real-world situations
- Describe the different roles in retail customer service
No prior experience in customer service is necessary to be successful in this course.
Top reviews
CP
Aug 11, 2025
Found this course to be well thought out and easy to understand.
A
Sep 4, 2025
It was a little boring, the material, I was more focused on reading, but it is very useful
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101 - 105 of 105 Reviews for Introduction to Customer Service
By Samantha R
•Sep 18, 2023
making customer service more trivial than it really is
By Precious A
•Nov 1, 2025
where is my certificate
By elguerary A
•Feb 19, 2025
Schlecht
By JISSELA S C B
•Oct 20, 2025
Haso