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Salesforce Sales Operations

The Salesforce economy will create more than $1 trillion in new revenue and 4.2 million jobs between 2019 and 2024. Developed in partnership with Trailhead — Salesforce's official learning platform — this certificate aims to teach you the foundational skills in Salesforce that will prepare you for a variety of entry-level sales roles, including the sales operations specialist position. This certificate is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful. Through four courses, you will learn the fundamentals of CRM, how to manage leads in Salesforce, how to manage opportunities in Salesforce, how to use Salesforce to ensure customer success, and how to effectively leverage Salesforce data through reports and dashboards.

Status: Sales Management
Status: Request For Quotation (RFQ)
BeginnerProfessional Certificate

Top reviews across Salesforce Sales Operations

TP

Reviewed Dec 19, 2023

This course is very valuable to start with Salesforce. It also provides the foundational of sales like procedures in sales, some terms. Believe me, you should choose this course for your next career.

NQ

Reviewed Jul 14, 2021

Great breakdown of roles, and hands on learning tools via guided projects. Course 2 was well thought out had additional information if you want to pursue Salesforce as a career

AH

Reviewed Jul 14, 2022

g​reat course to trake you step by step in using salesforce for sdtages inopportunities closing and settin up product and pricebook

DP

Reviewed Jul 22, 2021

nice course! indeed, it fully covers the Dashboards and report on SF, using the Trailhead SF training

DA

Reviewed Apr 17, 2024

Enjoyed this course leaning lots of new information can be a bit overwhelming, but the modules and units really help break down the subject for easier learning.

SI

Reviewed Jul 25, 2025

Love the course, if you want to upgrade your sales knowledge and skill, it's a highly recommended course. I have learnt a lot

AL

Reviewed Dec 15, 2025

Clear and simple content, not only for newbies but also to review core concepts and ideas

NT

Reviewed Oct 4, 2021

The most abstract portion of the certificate so far, but the delivery made all the difference.

AW

Reviewed Sep 20, 2022

A​ good way to get started in understanding the culture of Salesforce, the many uses of the software, and the vernacular related to both the software and sales.

SS

Reviewed Oct 26, 2023

Thanks, Anthony Jones and Angela Prakash. The learning has been very enriching. Looking forward to the next two modules.

MK

Reviewed Jun 20, 2023

Exceptionally good training. Very much hands-on practical sessions. It was worth it

MO

Reviewed Sep 21, 2022

v​ery informative and loaded with great materials. You learn alot and get a good understanding of tools within salesforce.

Learner reviews across Salesforce Sales Operations

Showing: 20 of 334

SAYANDEEP
Course: Sales and CRM Overview
1.0
Reviewed Jul 1, 2021Course: Sales and CRM Overview
Ali
Course: Sales and CRM Overview
1.0
Reviewed Jun 29, 2023Course: Sales and CRM Overview
Valentina
Course: Sales and CRM Overview
2.0
Reviewed Jun 24, 2023Course: Sales and CRM Overview
Crystal
Course: Sales and CRM Overview
1.0
Reviewed Jul 17, 2023Course: Sales and CRM Overview
Samer
Course: Sales and CRM Overview
1.0
Reviewed Feb 27, 2023Course: Sales and CRM Overview
Tihomir
Course: Sales and CRM Overview
1.0
Reviewed Jun 20, 2023Course: Sales and CRM Overview
Maziar
Course: Sales and CRM Overview
1.0
Reviewed Feb 7, 2023Course: Sales and CRM Overview
Khadiza
Course: Sales and CRM Overview
5.0
Reviewed Oct 27, 2021Course: Sales and CRM Overview
Timothy
Course: Sales and CRM Overview
5.0
Reviewed Feb 18, 2022Course: Sales and CRM Overview
Taher
Course: Sales and CRM Overview
5.0
Reviewed Jun 1, 2021Course: Sales and CRM Overview
Ihab
Course: Sales and CRM Overview
5.0
Reviewed Feb 22, 2022Course: Sales and CRM Overview
Sławomir
Course: Sales and CRM Overview
1.0
Reviewed Jul 25, 2023Course: Sales and CRM Overview
Anita
Course: Sales and CRM Overview
1.0
Reviewed Nov 13, 2022Course: Sales and CRM Overview
LoveNut
Course: Sales and CRM Overview
5.0
Reviewed Jun 13, 2021Course: Sales and CRM Overview
Mensah
Course: Sales and CRM Overview
5.0
Reviewed Dec 11, 2023Course: Sales and CRM Overview
Anthony
Course: Sales and CRM Overview
5.0
Reviewed Oct 9, 2023Course: Sales and CRM Overview
Rahul
Course: Sales and CRM Overview
5.0
Reviewed Jul 19, 2023Course: Sales and CRM Overview
Robyn
Course: Sales and CRM Overview
1.0
Reviewed Aug 4, 2023Course: Sales and CRM Overview
Richard
Course: Sales and CRM Overview
1.0
Reviewed Jul 24, 2023Course: Sales and CRM Overview
Fer
Course: Sales and CRM Overview
5.0
Reviewed Jul 27, 2025Course: Sales and CRM Overview