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West Virginia University

Account Management & Sales Force Design

The first course in the Sales Operations/Management Specialization, Account Management & Salesforce Design aims to introduce learners to a variety of sales methods. Students will gain knowledge on steps in strategic planning and sales management, responsibilities of a sales manager, kinds of sales operations, a recap of the personal selling process, and the concept of a buying center.

Status: Selling Techniques
Status: Inside Sales
Course15 hours

Featured reviews

AK

5.0Reviewed May 13, 2020

This course basically helps me to understand sales, marketing concepts and improve analytical skills in sales field and how to work as salesperson.

DP

4.0Reviewed Apr 29, 2020

very good overview. Unfortunately the 2 ladies speak too fast. the rest is perfect.

GY

4.0Reviewed Jun 10, 2020

The course is brilliant and highly informative, the assignments interesting and you have to concentrate BUT the peer grading system is poor with long delays to get peer reviews done

AJ

4.0Reviewed Mar 16, 2021

Great course only issue is you really have to chase others to review your assignments and it get really annoying.. it can take sometime before you even get noticed. :(

RR

5.0Reviewed Sep 1, 2019

It pretty well structured, I work in sales for a couple of years and the course has helped me to realize how bad I have been leading a sales team.

KN

5.0Reviewed Jun 12, 2020

I am so proud that I attend this amazing and reach course.Thank you Michael F. Walsh, Ph.D, Suzanne C. Bal and Emily C. Tanner, Ph.D .

KK

5.0Reviewed Oct 25, 2022

V​ery well designed course ,Learned Various things Saels , Negotation , Coaching , People Managments .

FR

4.0Reviewed Apr 4, 2025

I think the content is good, but many things to read that are coming from pages that need to pay (HBR for instance) or even many links that are broken.

G

5.0Reviewed Mar 18, 2019

This course gave me a better understanding of what a sales force manager does and the expectations of a manager / director.

HN

5.0Reviewed Nov 25, 2020

A very informative course and really helpful for any Sales professional who is moving up the ladder or planning to take on the challenge in management role

CM

4.0Reviewed Dec 2, 2018

This is a great course for someone relatively new to business development or moving into a more sales-entrenched role within an organization.

DF

5.0Reviewed Jun 29, 2020

The voice of the host of the course is a bit monotonous but the content is good so it kept my attention focus throughout the whole course. Recommended course

All reviews

Showing: 20 of 95

Tina Yau
1.0
Reviewed Feb 3, 2019
Kelly Bratton
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Reviewed Apr 15, 2022
Anjana Rusitha Kahawevitharana
5.0
Reviewed May 14, 2020
Alex Jelassie
4.0
Reviewed Mar 17, 2021
Pedro Schildknecht
2.0
Reviewed Jul 28, 2020
ahmed sanad ahmed
2.0
Reviewed Dec 25, 2018
Julia Zhu Wei
5.0
Reviewed May 23, 2020
Ashley Radhakrishnan
5.0
Reviewed Jun 1, 2020
Olatunde Gabriel Olajide
5.0
Reviewed Aug 22, 2019
Prakash Dwivedi
5.0
Reviewed Apr 20, 2020
Gina Rice Holland
5.0
Reviewed Mar 19, 2019
Theresa C Danks
3.0
Reviewed Apr 15, 2021
Pablo Sanchez
3.0
Reviewed Mar 1, 2019
Christian Mies
2.0
Reviewed Aug 14, 2025
Jordan S Richards
2.0
Reviewed Apr 10, 2020
DIANA CARDUCCI
2.0
Reviewed May 9, 2022
Didier Bender
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Reviewed Aug 13, 2025
Omar Shaaban
1.0
Reviewed May 23, 2020
panneru prudhvi raj
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Reviewed Apr 14, 2022
Bernardo Castañeda
1.0
Reviewed Jul 22, 2020