Now more than ever, corporations are investing heavily in IT. The quality of these investments affect the daily work of millions, yet it’s not uncommon to see industry surveys where the failure rates for IT projects is over 50%. It’s possible to do better and it’s possible to do so consistently. In this two-week course, we’ll step through major challenges within corporate IT and how to address them with the disciplined use of design thinking, Lean Startup, and agile as a team framework.

Customer-Centric IT Strategy

Customer-Centric IT Strategy
This course is part of Leading the Modern Day Business Specialization

Instructor: Alex Cowan
Access provided by BAC Education Group
25,572 already enrolled
676 reviews
Skills you'll gain
- Technology Strategies
- Project Portfolio Management
- Technical Communication
- Business Modeling
- Large Language Modeling
- Business Strategy
- Cyber Risk
- Cyber Security Strategy
- Cybersecurity
- Process Design
- Information Technology
- IT Management
- LLM Application
- AI Enablement
- Agile Methodology
- Design Thinking
- Threat Management
Tools you'll learn
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Reviewed on Jun 29, 2021
The examples presented in the course were really helpful in understanding what goes into developing a customer centric IT strategy.
Reviewed on Jun 16, 2025
I think the piece on AI will have to be improved as to how Agents and Agentic AI changes the IT strategy and customer centricity.
Reviewed on Nov 19, 2019
very useful course, and quick/to the point, provided clear and easy to use techniques for creating an IT strategy
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