Generative AI for Workflow Automation

This course is part of Generative AI for Automation Specialization

Instructor: Edureka

Access provided by ExxonMobil

4 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

1 week to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

4 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

1 week to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

What you'll learn

Identify high-value GenAI use cases in business process automation.
Design and implement cross-functional automation solutions across different businesses.
Build and deploy advanced GenAI-powered conversational agents.
Measure, optimize, and scale GenAI workflows using relevant KPIs.

Skills you'll gain

Tools you'll learn

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

14 assignments¹

AI Graded see disclaimer

Taught in English

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This course is part of the Generative AI for Automation Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 4 modules in this course

This course introduces you to the transformative potential of Generative AI (GenAI) in driving business process automation, empowering you to design intelligent workflows that enhance efficiency, productivity, and decision-making across various functions.

Through interactive lessons and guided demos, you’ll learn how to deploy GenAI-powered chatbots, leverage advanced features like multimodal interactions and personalization, and measure automation success using industry-standard KPIs. By the end of this course, you will be able to: -Explain the role and capabilities of GenAI in automating business workflows and operations -Identify and assess high-impact use cases for GenAI in enterprise functions like customer service, IT, and HR -Design and implement cross-functional automation solutions using GenAI tools and frameworks -Build, personalize, and deploy conversational AI agents to improve user experience and task automation -Measure, optimize, and scale GenAI-powered automation solutions using relevant KPIs and performance metrics This course is ideal for business automation professionals, IT managers, HR specialists, and technical leaders seeking to leverage GenAI for operational efficiency, cross-departmental workflows, and conversational AI solutions in their organizations. A basic understanding of AI concepts, business workflows, and process automation tools is recommended. Join us to learn next-generation GenAI-driven automation workflows that are transforming business operations.

This module introduces the role of Generative AI in automating business processes, highlighting its integration into workflows, benefits for enterprises, ROI measurement, and high-value use cases that improve efficiency and productivity.

What's included

14 videos6 readings4 assignments

14 videos Total 67 minutes

Specialization Introduction 5 minutes
Course Introduction 4 minutes
GenAI’s Role in Enterprises 6 minutes
GenAI vs Rule-based Automation 5 minutes
Leveraging GenAI for Business Automation 5 minutes
Key Benefits of GenAI in Automation 3 minutes
Enhancing Experiences & Productivity with GenAI 6 minutes
ROI of GenAI in Business Automation 5 minutes
Demonstration: Google Sheet Summariser 5 minutes
Integrating GenAI into Business Workflows 4 minutes
Measuring GenAI Success with KPIs 5 minutes
Scaling GenAI Automation 5 minutes
Demonstration: Standup Summarizer- Setting up Google Sheets and GPT prompt 7 minutes
Demonstration: Standup Summarizer- Testing and Validation with Google Apps Script 3 minutes

6 readings Total 90 minutes

Course Syllabus 10 minutes
GenAI in the Context of Business Automation 15 minutes
Introduction to Pipedream 15 minutes
Benefits of GenAI for Enterprises 15 minutes
Integrate GenAI in Business Workflows 15 minutes
Summary of GenAI in Business Process Automation 20 minutes

4 assignments Total 48 minutes

Knowledge Check: GenAI in Business Process Automation 30 minutes
Practice Quiz: GenAI in the Context of Business Automation 6 minutes
Practice Quiz: Benefits of GenAI for Enterprises 6 minutes
Practice Quiz: Integrate GenAI in Business Workflows 6 minutes

This module focuses on how GenAI enhances IT operations, DevOps, and HR functions, automating tasks like monitoring, recruitment, and onboarding while teaching the design of cross-functional automation solutions.

What's included

14 videos4 readings4 assignments

14 videos Total 73 minutes

GenAI in IT Operations: Overview 5 minutes
GenAI for Log Analysis & IT Monitoring 5 minutes
Integrating GenAI in DevOps Workflows 5 minutes
Zapier Introduction 7 minutes
Demonstration: Customer Feedback Sentiment Analysis 4 minutes
AI in Resume Screening & Talent Acquisition 6 minutes
GenAI for Enhanced Candidate Experience 4 minutes
Mitigating Bias in GenAI HR Automation 6 minutes
Demonstration: HR Automation using Zapier 5 minutes
Cross-Functional GenAI Automation Design 5 minutes
KPIs for Cross-Functional GenAI Automation 4 minutes
The Future of Cross-Functional GenAI 5 minutes
Introduction to Replit 4 minutes
Demonstration: Business Data Analyser 6 minutes

4 readings Total 65 minutes

GenAI in IT Operations and DevOps 15 minutes
GenAI for Recruitment Automation 15 minutes
Designing Cross-Functional GenAI Solutions 15 minutes
Summary of Cross-Function Automation with GenAI 20 minutes

4 assignments Total 48 minutes

Knowledge Check: Cross-Function Automation with GenAI 30 minutes
Practice Quiz: GenAI in IT Operations and DevOps 6 minutes
Practice Quiz: GenAI for Recruitment Automation 6 minutes
Practice Quiz: Designing Cross-Functional GenAI Solutions 6 minutes

This module covers building and deploying GenAI-powered conversational agents, exploring advanced capabilities like multimodal interactions and personalization, and integrating these agents into business workflows for measurable impact.

What's included

10 videos7 readings4 assignments

10 videos Total 40 minutes

Introduction to Conversational AI 4 minutes
Designing Effective GenAI Dialogues 5 minutes
Deploying GenAI Agents 3 minutes
Multimodal GenAI Agents 4 minutes
Personalizing GenAI Agents 4 minutes
Enhancing Agent Performance 4 minutes
GenAI in Healthcare Assistants 3 minutes
GenAI in Retail and E-Commerce 4 minutes
Industry Applications of Conversational AI 4 minutes
Demonstration: SEO Agent with Relevance AI 5 minutes

7 readings Total 115 minutes

Demonstration : Ordering a Pizza with FoodOrderBot 15 minutes
Building and Deploying Conversational Agents 15 minutes
Demonstration: Building Conversational AI Agent 20 minutes
Conversational Agent: Advanced Features and Capabilities 15 minutes
SEO Agent with Relevance AI 20 minutes
Conversational Agents in Industry 15 minutes
Summary Conversational AI and Intelligent Agents 15 minutes

4 assignments Total 48 minutes

Knowledge Check: Conversational AI and Intelligent Agents 30 minutes
Practice Quiz: Building and Deploying Conversational Agents 6 minutes
Practice Quiz: Conversational Agent: Advanced Features and Capabilities 6 minutes
Practice Quiz: Conversational Agents in Industry 6 minutes

Conclude the course by reviewing key concepts across automation workflows using Gen AI. This module includes a graded knowledge check, a comprehensive course summary, a practice project and a graded project focused on Gen AI automation.