ITIL 4: Foundations and Framework

ITIL 4: Foundations and Framework

This course is part of ITIL 4 Foundation Specialization

Instructor: Bill Rosenthal

Access provided by ExxonMobil

4,362 already enrolled

3 modules

Gain insight into a topic and learn the fundamentals.

12 reviews

5 hours to complete

Flexible schedule

Learn at your own pace

3 modules

Gain insight into a topic and learn the fundamentals.

12 reviews

5 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Understand the foundational components of the ITIL 4 Service Value System and explore how organizations co-create value with service consumers.
Examine the four dimensions of service management to balance people, technology, suppliers, and value streams for holistic service delivery.
Apply the seven ITIL guiding principles, governance activities, and management practices to drive continual service improvement.
Learn by doing. Perform guided, step-by-step hands-on activities on your own computer.

Skills you'll gain

Tools you'll learn

Information Technology Infrastructure Library

Details to know

Shareable certificate

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Assessments

1 assignment

Taught in English

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This course is part of the ITIL 4 Foundation Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
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There are 3 modules in this course

This course is useful to anyone who would like a foundational understanding of IT service management, its key principles and practices, and how it will help deliver better value to your customers. You will explore introductory and key concepts behind ITIL. You'll also dive into the ITIL framework, particularly the four dimensions of service management and the service value system.

In order to understand how ITIL® can help you both now and in the future, it is important to understand where it came from, and what its building blocks are. In this lesson, you will become familiar with the key concepts of service management and service relationships, and what it means to create value for your customers.

What's included

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In an earlier lesson, you were introduced to the new ITIL® framework in this revision of ITIL. Now that you have an understanding of the key concepts and terminology of ITIL, you're ready to take a closer look at the components of the framework. In each of the components, today's digital world is taken into consideration. In this lesson, you will examine the four dimensions of service management and the ITIL Service Value System (SVS).