Managing Conflicts with Cultural and Emotional Intelligence

Managing Conflicts with Cultural and Emotional Intelligence

This course is part of Program Management and the Art of Communication Specialization

Instructor: William A. Brantley

Access provided by ExxonMobil

1,697 already enrolled

5 modules

Gain insight into a topic and learn the fundamentals.

29 reviews

Beginner level

No prior experience required

6 hours to complete

Flexible schedule

Learn at your own pace

5 modules

Gain insight into a topic and learn the fundamentals.

29 reviews

Beginner level

No prior experience required

6 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Define emotional intelligence (EI) and explain how it supports effective program and project leadership.
Use communication techniques from the Coordinated Management of Meaning (CMM) framework to navigate complex social dynamics in projects.
Analyze real-world communication challenges through a case study using the LUUUTT Tool, SEAVA Process, Daisy Model, and Hierarchy of Meaning
Diagnose and resolve communication breakdowns to improve team performance and stakeholder relationships.

Skills you'll gain

Details to know

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Assessments

25 assignments

Taught in English

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This course is part of the Program Management and the Art of Communication Specialization

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There are 5 modules in this course

Transform the way you lead by mastering the art of communication and influence. In this course, you’ll discover how emotional intelligence (EI), cultural intelligence (CQ), and the Coordinated Management of Meaning (CMM) framework can help you navigate complex team dynamics and build stronger, more collaborative project environments.

The first week starts with defining emotional intelligence. Then, the EQ-i2 model is introduced along with tools to help you create psychological safety and a collaborative environment on your program and project teams.

What's included

5 videos9 readings6 assignments

5 videos Total 29 minutes

1.1.1 Defining Emotional Intelligence (EI)- Video 4 minutes
1.2.1 Emotional Intelligence Components: Self-Perception and Self-Expression - Video 5 minutes
1.3.1 Emotional Intelligence Components: Interpersonal - Video 5 minutes
1.4.1 Emotional Intelligence Components: Decision Making - Video 9 minutes
1.5.1 Emotional Intelligence Components: Stress Management - Video 6 minutes

9 readings Total 23 minutes

Orientation and Welcome! 2 minutes
Course Syllabus 3 minutes
FAQs 1 minute
1.1.2 Defining Emotional Intelligence (EI) : Summary Points 3 minutes
Emotional Intelligence Components: Self-Perception and Self-Expression - Summary Points 3 minutes
Emotional Intelligence Components: Interpersonal - Summary Points 3 minutes
Emotional Intelligence Components: Decision Making - Summary Points 4 minutes
Emotional Intelligence Components: Stress Management - Summary Points 3 minutes
Week 1 Resources 1 minute

6 assignments Total 40 minutes

Week 1 Quiz 15 minutes
1.1.3 Defining Emotional Intelligence (EI): Knowledge Check 5 minutes
1.2.3 Emotional Intelligence Components: Self-Perception and Self-Expression - Knowledge Checks 5 minutes
1.3.3 Emotional Intelligence Components: Interpersonal - Knowledge Checks 5 minutes
1.4.3 Emotional Intelligence Components: Decision Making - Knowledge Checks 5 minutes
1.5.3 Emotional Intelligence Components: Stress Management - Knowledge Check 5 minutes

The second week describes the four components of the cultural intelligence model. You will learn methods to work effectively with the different cultures of your program or project teams and stakeholders.

What's included

5 videos6 readings6 assignments

5 videos Total 23 minutes

2.1.1 Defining Cultural Intelligence (CI) - Video 3 minutes
2.2.1 Cultural Intelligence Component: Drive- Video 3 minutes
2.3.1 Cultural Intelligence Component: Knowledge- Video 4 minutes
2.4.1 Cultural Intelligence Component: Strategy - Video 6 minutes
2.5.1 Cultural Intelligence Component: Action - Video 6 minutes

6 readings Total 15 minutes

Defining Cultural Intelligence (CI) - Summary Points 3 minutes
Cultural Intelligence Component: Drive - Summary Points 2 minutes
Cultural Intelligence Component: Knowledge - Summary Points 2 minutes
Cultural Intelligence Component: Strategy - Summary Points 4 minutes
Cultural Intelligence Component: Action - Summary Points 3 minutes
Week 2 Resources 1 minute

6 assignments Total 40 minutes

Week 2 Quiz 15 minutes
2.1.3 Defining Cultural Intelligence (CI) - Knowledge Check 5 minutes
2.2.3 Cultural Intelligence Component: Drive - Knowledge Checks 5 minutes
2.3.3 Cultural Intelligence Component: Knowledge - Knowledge Checks 5 minutes
2.4.3 Cultural Intelligence Component: Strategy - Knowledge Checks 5 minutes
2.5.3 Cultural Intelligence Component: Action - Knowledge Check 5 minutes

In the third week, you will learn about the coordinated management of meaning. You will appreciate the value of taking the communication perspective and how to navigate the many social worlds in your programs or projects.

What's included

5 videos5 readings6 assignments

5 videos Total 42 minutes

3.1.1 What is CMM? - Video 7 minutes
3.2.1 Taking the Communication Perspective - Video 12 minutes
3.3.1 Social Worlds - Video 9 minutes
3.4.1 The Tools of CMM - Video 10 minutes
3.5.1 Preparing to Use CMM - Video 3 minutes

5 readings Total 21 minutes

What is CMM? - Summary Points 4 minutes
Taking the Communication Perspective - Summary Points 6 minutes
Social Worlds - Summary Points 5 minutes
The Tools of CMM - Summary Points 4 minutes
Preparing to Use CMM - Summary Points 2 minutes

6 assignments Total 40 minutes

Week 3 Quiz 15 minutes
3.1.3 What is CMM? - Knowledge Check 5 minutes
3.2.3 Taking the Communication Perspective - Knowledge Checks 5 minutes
3.3.3 Social Worlds - Knowledge Checks 5 minutes
3.4.3 The Tools of CMM - Knowledge Checks 5 minutes
3.5.3 Preparing to Use CMM - Knowledge Check 5 minutes

For the last week, we walk through a case study that demonstrates how to use four tools of the coordinated management of meaning: the LUUUTT Tool, the SEAVA Process, the Daisy Model, and the Hierarchy of Meaning Tool. Students will be able to help diagnose and resolve communication issues on their program or project teams.